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Internet Troubleshooting: Heavy usage was slowing you down

Many factors influence the actual Internet speed you experience at any given time, including:

  • The speed of the website from which you're downloading information

  • The number of people trying to download the same information from the same website

  • The number of applications or programmes running on your computer

  • The age and condition of wiring inside your home or apartment

  • The distance between the TELUS high speed gateway and your device

  • Whether you’re directly or wirelessly connected to your gateway

  • The age of your devices

If your household uses the Internet for such things as streaming HD/4K video, downloading large files or using back-up services, you may need a plan that delivers higher speeds. If so, please see our available
Internet plans
.

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