Moving with TELUS is easy

Move your TELUS SmartHome Security or ADT system without stress. Notify one of our agents to ensure your service is up and running as soon as you arrive at your new address.

Call us at

1-855-255-8828

Monday to Friday: 9 AM to 9 PM

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Steps to take for a hassle-free move

Planning

Stay on top of everything that goes into moving by using our handy checklist.

Get our moving checklist

You already know the date?

It’s never too early to share your move date with us.

Call us at

1-855-255-8828

Service Installation

Our skilled technicians install everything needed to ensure you don’t miss a beat.

SmartHome Security

Comfort and peace of mind for your new home

This is the perfect time to take your family's wellness and safety to the next level.

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Get free professional installation¹ on Smart Automation Plus and higher plans.

Get this offer

Frequently asked questions

Offer applies to regular price of all TELUS SmartHome Security (“SHS”) plans excluding HomeView. SHS plans require either a 3-year or 5-year term, except HomeView and Smart Automation Plus plans, which only qualify for a 3-year term. Available to existing TELUS or Koodo Mobility post-paid consumer customers who have not subscribed to SHS services in the past 90 days. Customers with an active consumer TELUS or Koodo Mobility post-paid account will receive a discount of $10/month for the duration of the term. Offers and regular pricing subject to change without notice. Regular price of SHS applies after 36 or 60 months. Regular price of SHS plans are: $18/ month for HomeView plan, $38/month for Smart Automation Plus plan, $55/month for Secure plan, $65/month for Secure Plus Video plan, $65/month for Control plan and $75/month for Control plus Video plan. Control Plus Video plan will also receive an incremental promotional discount of $3 off/month. Cannot be combined with other SHS promotional offers. Minimum system requirements apply. Equipment may not be as shown. Final eligibility for the services will be determined by a licensed and certified TELUS technician. A cancellation fee applies for early termination of the 3-year or 5-year service agreement equal to $5/month for the HomeView and Smart Automation Plus plans, and $15/month for the Secure and Control plans, multiplied by the number of months remaining in the service agreement (with a partial month counting as a full month), plus applicable taxes. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Professional installation fee of $200 applies. Additional installation fees may apply for extra equipment. This includes installation of automation and security devices, app installation and a walk-test where required. $100 kit fee is charged on self-install orders and is 100% refundable when service is activated within 30 days of order. Once your service is activated you will be notified by email within 5 business days that the kit fee has been automatically refunded to your bill.

Moving with TELUS is easy

Steps to take for a hassle-free move

Planning

You already know the date?

Service Installation

Planning

You already know the date?

Service Installation

SmartHome Security

Comfort and peace of mind for your new home

Frequently asked questions

View terms and conditions