Question 1

What is 5G?

Accepted Answer

5G is the ‘fifth generation’ of cellular network technology or mobile internet. Its increased speeds, reliability and capacity will make our lives easier, changing the way we live and work by fostering amazing innovation and new technology while bridging digital divides.

Question 2

What is 5G Standalone?

Accepted Answer

To date, 5G service has been delivered on TELUS’ 5G non-standalone (NSA) network utilizing existing 4G LTE infrastructure. TELUS has started rolling out a Standalone (SA) 5G Network in select locations to further deliver on the promise of 5G. This new virtualized network infrastructure will start to enable benefits such as the capacity to support more connected devices, enhanced privacy and security features, greater network reliability, ultra-low latency and even faster data speeds.

Question 3

Is 5G safe?

Accepted Answer

Health Canada provides guidelines for radiofrequency exposure, which includes everything from cell towers to microwaves. TELUS has always complied and continues to comply with the evolving standards and exposure limits set by Health Canada, which have been revised twice in recent years, to ensure our cell sites and devices can be used safely by the public. Safety Code 6 is one of the strictest codes in the world, and all TELUS wireless sites emit a radiofrequency that falls well below what Health Canada deems safe through Safety Code 6. In fact, many of our wireless sites emit a radiofrequency that is hundreds of times lower than safe levels.

Question 4

Does TELUS have 3500 MHz spectrum?

Accepted Answer

TELUS has started rolling out 3500 MHz spectrum in select communities. For details, please proceed to our coverage map. We will be expanding our 3500 MHz coverage to more urban and rural communities across Canada in 2022 and 2023.

Question 5

What are the benefits of the 3500 MHz spectrum?

Accepted Answer

3500 MHz (3.5 GHz) is a mid-band spectrum that delivers significant speed and capacity enhancements to our current 5G network. This will enable you to download large files like high-definition videos faster and use multiple connected devices at the same time on-the-go with perfect performance, even in crowded places.

TELUS customers with a compatible device in an area covered by 3500 MHz spectrum will have access to the new spectrum. To take full advantage of the speed and capacity improvements, check out our Unlimited plans with 5G+ speed up to 1Gbps.

Question 6

How can I access the 3500 MHz spectrum?

Accepted Answer

You will automatically have access to the 3500 MHz spectrum on the TELUS 5G network at no additional fee if you are located in a 3500 MHz coverage area and you have a 5G device that supports the 3500 MHz spectrum band.

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