We’re currently experiencing longer than normal wait times at our call centres.
Due to COVID-19, you may experience longer than normal wait times when calling in. For immediate assistance, click on the chat icon at the bottom of this page to chat with TELUS Assist or visit our support page to find articles you may find helpful.
Some other options
While you may experience longer than normal wait times when calling in, you can always pay your bill or update your plan with the My TELUS app.
Our 24/7 virtual assistant that answers your questions in an instant. If you still need help, TELUS Assist will direct you to a live agent. To get started, click the chat icon at the bottom right of this page.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS,.