Prepaid top-ups: online, over the phone and in-store

To make one-time top-ups or set up automatic top-ups, you can register the following methods of payment:

Online and over the phone

• Credit card
• Visa debit card
• Interac debit card

This ensures your balance never reaches zero and that your services remain active at all times.

In-store

• Instant Top-up
• Prepaid voucher

Vouchers and Instant top-ups are available in select stores across Canada.

Register your credit card online

1. Log in to your My TELUS account
2. Select the Account activity tab
3. Select Register my credit card
4. Enter the required credit card details
5. Select Continue
6. Wait for confirmation that your credit card registration was successful

Register your credit card on the My TELUS app with your prepaid smartphone

1. Log in to the My TELUS app
2. Select Register payment card from the menu
3. Enter your credit card details. Select Continue
4. Confirm details and submit

Register your credit card on the My TELUS app with your prepaid phone

1. Call #123
2. Enter your 4-6 digit Security PIN (Personal Identification Number)
3. Press 5 to register a credit card. Follow the prompts to provide your credit card details
4. Wait for confirmation that your credit card was successfully registered

Note: You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before registering your credit card.

Make a one-time payment online

1. Log in to your My TELUS account
2. From the Overview tab, click Top-up your account
3. Select Credit card from the menu
4. Choose your top-up amount
5. Enter the required credit card information
6. Select Continue

The top-up amount is added to your TELUS Prepaid account balance.

Set up automatic top-ups online

1. Log in to your My TELUS account
2. Select the Account activity tab
3. Select Automatic top-ups
4. Select Set up automatic top-ups
5. Choose your top-up preference
6. Choose your top-up amount
7. Enter the required credit card information
8. Select Continue. Wait for confirmation that the registration was successful as well as details on your next top-up date and amount

Set up automatic top-ups over the phone

1. Call #123
2. Enter your 4-6 digit Security PIN (Personal Identification Number)
3. Press 2 and follow the prompts to set up automatic top-ups

Note: You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before completing this process.

Set up automatic top-ups online

1. Log in to your TELUS account
2. From the Overview tab select Top-up your account
3. Select Credit card or Interac Online™
4. Choose your top-up amount
5. Select Continue
6. Enter the required account information
7. Select Continue. Wait for confirmation that your balance has been topped-up

Note: If you close the browser before receiving confirmation that your balance was updated, the top-up may fail. Notification that the amount has been deducted from your bank account is not a confirmation of the top-up.

Set up automatic top-ups online

1. Log in to your TELUS account
2. From the Overview tab select Top-up your account
3. Select Interac Online™
4. Choose your top-up amount
5. Select Continue
6. Enter the required account information
7. Select Continue. Wait for confirmation that your balance has been topped-up

Note: If you close the browser before receiving confirmation that your balance was updated, the top-up may fail. Notification that the amount has been deducted from your bank account is not confirmation of the top-up.

Instant top-ups are available in select stores across Canada.

Top-up instantly at a store location:

1. Visit a participating store
2. Ask the cashier for a TELUS instant top-up
3. Tell the cashier your desired top-up amount (between $10 and $100)
4. Provide the cashier with your TELUS prepaid phone number and wait for confirmation that your top-up was successful

Prepaid vouchers are available in select stores across Canada.

Use a prepaid voucher PIN online

1. Log in to your My TELUS account
2. From the Overview tab, select Top-up your account
3. Select Top-up PIN. Enter the 12 digit PIN in the space provided
4. Select Continue and wait for confirmation that your top-up was successful

Use a prepaid voucher PIN on the My TELUS app

1. Log in to the My TELUS app
2. Select Top-up
3. Select Voucher
4. Select Top-up account
5. Enter the 12 digit PIN
6. Select Top-up now
7. Confirm details and submit

Use a prepaid voucher PIN over the phone

1. Call #123
2. Select 1 to top-up and follow the prompts to enter the 12 digit PIN
3. Wait for confirmation that your top-up was successful

Note: You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before completing this process.

Instant top-up and voucher locations

• Canadian Tire Gas
• Esso
• Gateway Newstands
• MacEwen
• Hasty Market
• Wilsons Gas Stops

Note: Not all locations may support both Instant Top-ups and vouchers. Contact your local store for details.

Voucher-only locations

• TELUS Stores
• TELUS Authorized Dealers
• Participating grocery stores, gas stations and convenience stores