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How do power outage notifications work?

Configure your SmartHome app to receive a notification in the event of a power outage

During a power outage, the TELUS SmartHome app can send you a notification to alert you, especially if you are away from your home. If the outage lasts for more than ten minutes, the system will send you a second follow-up notification with additional information on the percentage of nearby TELUS SmartHome systems that are also experiencing a power failure.

Example of a power outage notification
:

John’s System: About 45% of customers within 1 mile of this location are reporting a Power Failure as of 5:23pm on July 3, 2019.

Notes
:

  • The search radius varies from within one to ten miles of your system depending on how densely populated the area is

  • The search is performed across all TELUS SmartHome customers in the surrounding area

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