Meet TELUS Expert Messaging
Find support anytime, anywhere with TELUS Expert Messaging in the My TELUS app. Just start a conversation by sending your request and a TELUS expert will work on a resolution as you go about your day.
Message us on your schedule
Whether you're at home, in the office, or on the go, TELUS Expert Messaging is available 24/7.
Engage with our team without disrupting your day, respond at your leisure and get the answers you need all from the palm of your hand.
How it works
Select the support button icon in the top-right corner of the My TELUS app to go to Support.
Scroll down and select “Message us" to get to the Message Centre.
In the Message Centre, select “Message us” again to start a new chat with the TELUS Virtual Assistant.
The Virtual Assistant will quickly transfer you to the TELUS Expert messaging platform.
Make your request to the Expert and go about your day. You’ll be notified when you receive a response.
Customer care that works for you
Start a chat at your convenience
No need to stay glued to your screen or stuck on hold. We’ll notify you when an expert responds.
Effective resolutions
Asynchronous messaging allows for thoughtful, comprehensive replies that address your specific needs.
All-in-one Message Centre
Initiate new conversations and view your message history for up to 90 days in one central hub.
Download the app today
Everything you need is on the My TELUS app, including TELUS Expert Messaging.