Please clear any remaining balances with your previous service provider before beginning the number transfer process. If you’re bringing your own phone to TELUS, make sure that it’s unlocked to work with all networks and that its device balance is paid off. You should have a recent phone bill from your previous service provider that includes your name, address and account number. You’ll also need a valid payment card and an identity document like a driver’s licence. Please do not deactivate or cancel your number with your previous service provider until the phone number transfer process is complete.

We’ll activate your new TELUS LTE Tri-SIM card or eSIM before sending it to you. If there are any issues with your SIM, please contact Customer Care via chat.

You’ll need to unlock your phone before you can connect it to the TELUS network. Please contact your previous service provider to get unlocking instructions for your device.

Our Trade-In program lets you trade your existing device for an exclusive bill credit. You can trade in your device online during the checkout process, or you can bring it in-store. The trade-in value of your device will be determined based on its condition and fair market value.