Q: Can I use my existing TELUS Prepaid SIM card on Koodo Prepaid or TELUS Postpaid?

It depends on which service you are moving to. TELUS Prepaid to Koodo Prepaid: Switching requires a new Koodo SIM card, available online or at any TELUS or Koodo retail store. Standard SIM charge may apply. TELUS Prepaid to TELUS Postpaid: In most cases, a SIM swap is not needed.

Question 1

What is the TELUS Prepaid activation stop sell?

Accepted Answer

TELUS is discontinuing new activations on the TELUS Prepaid brand as of July 1, 2026. Going forward, new customers looking to activate a new prepaid plan will be directed to Koodo Prepaid — a TELUS-owned brand that offers comparable plans, pricing, and network coverage. Existing TELUS Prepaid customers are not impacted by this change.

Question 2

Why is TELUS making this change?

Accepted Answer

TELUS is streamlining its prepaid portfolio to provide a more consistent and focused experience for prepaid customers. Koodo Prepaid is purpose-built for the prepaid segment and offers similarly priced plans on the same reliable TELUS network.

Question 3

I am an existing TELUS Prepaid customer. Will my service or account be affected?

Accepted Answer

No. Your service will continue as usual. This change does not impact your current plan, account balance, or coverage. You can also continue to top up your balance, purchase add-ons, and manage your account through My TELUS.

Question 4

Will I be able to keep my phone number if I switch to TELUS postpaid or Koodo prepaid plans?

Accepted Answer

Yes. When you switch to TELUS monthly postpaid plans or Koodo prepaid plans you will have the option to keep your existing number or get a new number.

Question 5

Can I use my existing TELUS Prepaid SIM card on Koodo Prepaid or TELUS Postpaid?

Accepted Answer

It depends on which service you are moving to. TELUS Prepaid to Koodo Prepaid: Switching requires a new Koodo SIM card, available online or at any TELUS or Koodo retail store. Standard SIM charge may apply.

TELUS Prepaid to TELUS Postpaid: In most cases, a SIM swap is not needed.

Question 6

Do Koodo Prepaid plans cost the same as TELUS Prepaid plans?

Accepted Answer

Koodo Prepaid plans are similarly priced to TELUS Prepaid plans. Customers can expect comparable value and price points, with access to the same reliable TELUS network.

Customers can browse current Koodo Prepaid plans at https://www.koodomobile.com/en/prepaid-plans

Question 7

Will I get the same network coverage on Koodo Prepaid as I had on TELUS Prepaid?

Accepted Answer

Yes. Koodo is a TELUS-owned brand and operates on the TELUS network — the same network you were on as a TELUS Prepaid customer. You can expect the same coverage and reliability.

Question 8

Will my device work on Koodo Prepaid?

Accepted Answer

In most cases, yes. A device that works on the TELUS network will generally work on Koodo, as both brands share the same network infrastructure. To confirm your specific device's compatibility, use Koodo's official compatibility checker:

koodomobile.com/en/help/phone-compatibility

Question 9

What if I don't want to activate Koodo Prepaid?

Accepted Answer

We understand that Koodo Prepaid may not be the right fit for everyone. TELUS currently offers several other options:

Public Mobile — another TELUS-owned prepaid brand with competitive plans.

Koodo Postpaid — a postpaid option with more plan flexibility and device offers.

TELUS Postpaid — TELUS's flagship postpaid service with premium plans and features.

A TELUS or Koodo representative can help you find the best fit based on your needs.

Question 10

Where can new prepaid customers activate on Koodo Prepaid?

Accepted Answer

New Koodo Prepaid activations are available through:

Koodo retail stores
TELUS retail stores
Authorized dealers
Online at koodomobile.com/en/prepaid

Question 11

Who do I contact for support as a Koodo Prepaid customer?

Accepted Answer

Koodo Prepaid customers can access support through Koodo's Help Centre, which offers self-serve resources, troubleshooting guides, and contact options:

koodomobile.com/en/help

Question 12

I purchased a TELUS Prepaid SIM card. Can I still activate it?

Accepted Answer

You can no longer activate new TELUS Prepaid plans. However, your SIM card will likely work with TELUS Postpaid plans. Explore TELUS Postpaid options to find the right plan for you.

telus.com/plans

Question 13

Can I still top up my existing TELUS Prepaid account?

Accepted Answer

Yes. You can continue to top up your balance, purchase add-ons, and manage your account through My TELUS.

Changes to TELUS Prepaid

Monthly postpaid plans with TELUS

Prepaid plans with Koodo

Already a TELUS prepaid customer?

Frequently asked questions

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