Our Unlimited plans offer different data speed options. You can get 5G download speeds of up to 250 Mbps and 5G+ download speeds of up to 1 Gbps (1000 Mbps), no matter what network you are connected to or the network logo you see on your device. Please note that speeds can vary depending on your device, configuration, the network you’re connected to, internet traffic, environmental conditions and other factors.

A plan with 5G or 5G+ speeds does not guarantee access to the 5G network. 5G network access requires a compatible device and connection to TELUS’ 5G network, where available. However, even with a 4G capable device and a connection to the 4G LTE network, you can still get an Unlimited plan with 5G or 5G+ speeds.

While our Unlimited plans allow you to use unlimited data, your speeds will be slowed once you reach the plans GB allowance.

For example, if a plan offers 20GB of data at 5G speeds, once you pass 20GB, you’ll notice slower speeds. However, you will still be able to use your unlimited data without worrying about data limits or overages.

Yes, our new Unlimited plans feature data that can be shared with all family members on their own unlimited data plans and connected devices on your account. You’ll receive data at 5G speeds until you reach your plan’s GB allowance, after which your speeds will be slowed.

Unlimited plans allow you to use as much data as you like while in Canada and never be charged data overages. After your plan’s 5G speed threshold, TELUS will reduce the maximum speed for the remainder of your billing cycle to a maximum of 512 Kbps. This means you’ll still be able to browse the Internet and use email but video quality will be reduced and other high-bandwidth applications will take longer to load. Please refer to TELUS’ Fair Use Policy at telus.com/fairusepolicy for further information.

Customers are able to change their plan at any time to suit their needs, however our new Unlimited plans cannot be combined with existing device balances. This means that a customer on an older plan with an existing device balance who wishes to change their plan to an Unlimited plan can only do so by paying off their device balance before moving to Unlimited. With all of our new plans, device costs are now clearly separated from the service plan with TELUS Easy Payment.

Yes - with the separation of device cost from your rate plans, TELUS easily allows customers to choose the phone plans that fit their needs simply by choosing a data amount. If a subscriber finds that their current data needs are not met by their plan they can rate plan change to another Unlimited plan at any time, up to once per monthly bill cycle. TELUS limits the number of plan changes on a monthly basis to avoid problems with billing.

Yes, you can add a Fast Pass and enjoy even more data at 5G speeds to get you through your remaining bill cycle.