• The 3G network will no longer be available as of March 1st, 2027

3G network retirement

We’re evolving our networks to deliver faster speeds, clearer calls, and improved reliability across Canada. As part of this upgrade, our 3G network will be retiring on March 1, 2027 nationally and on April 14, 2026 in Manitoba. We’re here to help you prepare and easily upgrade your device to ensure your service remains uninterrupted.
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Upgrade your device

How the 3G shutdown affects your device

As we transition to faster, more reliable networks, after March 1st, 2027, all non-compatible 3G devices will lose the ability to make or receive calls, send texts, or use data. Most importantly, this means you will lose access to reach 911 from your phone.
We’re here to help you take action to keep connected on our improved network. First, start by checking your device compatibility to confirm your next steps.
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Check device compatibility

To get started, use our online tool to check if your device is VoLTE-compatible.
Three older mobile phone models are grouped together. The center phone displays a large "3G" icon in a purple gradient with a small warning triangle next to it.

Upgrade your 3G phone

If your phone is not compatible, to ensure you maintain your service and stay connected, you will need to upgrade to a new device.
A close-up of a smartphone screen showing an interface overlay with the text "Enable VoLTE" next to a green toggle switch that is flipped to the "on" position.

Enable VoLTE on your phone

To ensure a seamless transition, you must enable VoLTE (Voice over LTE) in your phone’s cellular settings to continue making high-quality calls after 3G is retired.

Enjoy a better connection

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Stronger, reliable coverage

Experience reliable coverage from coast to coast. Enjoy faster 4G and 5G speeds and a stable connection on our advanced network that reaches 99% of Canada.

Longer battery life

Newer devices are more energy-efficient, helping your battery last longer so you can stay connected throughout the day.

Crystal clear calls

Benefit from high-definition audio for more natural-sounding conversations and improved location precision for emergency services.

Stay connected without interruption

Ensure your calling, texting, and data services continue without interruption. Upgrade now to access special upgrade offers and ensure a smooth transition before 3G technology is retired.
A TELUS customer enjoys our reliable network, as she connects with loved ones on the go.

Next steps for your account

Select an option to ensure your device and plan are ready to keep you connected.
Three different modern smartphones with colorful screen displays are grouped together, with a purple "5G" icon overlapping the bottom right corner.

Save on your device upgrade

If you need to upgrade your device, a TELUS Certified Pre-owned phone, backed by a limited warranty, offers an affordable option.
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Update your plan

Get more with our new 5G+ plans and get blazing-fast speed on Canada's most-awarded network.

Frequently asked questions