Accidents happen. We’re here to help with Device Protection options.

Save the date to protect your phone with Device Care Complete

From August 19 to October 19, enroll through MyTELUS or while setting up a phone on your account. For $15 per month¹, get coverage for cracked screens, lost or stolen devices and accidental damage.

Learn more

Explore Device Care Complete or select AppleCare+ to proceed

Check the

status of your existing warranty

Device Care Complete

AppleCare+

Device Care Complete

Boost your phone's protection with Device Care Complete

Get the protection your phone deserves for $15 per month². Coverage includes cracked screen repairs for eligible devices, lost and stolen devices, accidental damage and more. Easily add it through MyTELUS or during activation.

Add Device Care Complete

A hippo walking out of a phone screen, symbolizing our exclusive Device Care Complete offer.

Unlimited cracked screen repair with available same day repairs
Enjoy unlimited cracked screen repairs at your local Mobile Klinik, with service typically completed within a few hours.

Minimal downtime with fast and convenient replacement or repair
With Asurion — your Device Care Complete provider — you can file a request 24/7 online and even track its progress. Replacements are typically shipped the next day.

A colourful frog sitting peacefully in front of a green, leafy plant.

What's covered:

Coverage for lost or stolen devices with extended protection against accidental damage
Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period
Protection from physical damage, including cracked screens, broken camera, power ports that won’t charge and other valuable features such as your microphone and speaker malfunctioning
Protection from all liquid damage, including water or coffee
Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device
Get your device repaired at our exclusive repair partner, Mobile Klinik.

Looking to get Device Care Complete, file a claim or get support?

Frequently asked questions

What isn’t covered under Device Care Complete?

How do I enrol in Device Care Complete?

How long do I have to decide if I want to enrol in Device Care Complete?

What service fees do I pay when I make a claim?

How does Device Care Complete coverage work?

How do I cancel Device Care Complete?

AppleCare+

Service and support from the people who know your Apple products best.

An iPad Pro rests on its side with an Apple Pencil Pro sitting on top of it. To the right, the back view of an iPhone 16 Pro Max and the front view of an iPhone 16 pro, both in Desert Titanium. To the left of that is an Apple Watch Series 10 in Jet Black.

Available for iPhone, iPad and Apple Watch

With a reasonable monthly price range from $9 to $17 for iPhone, $6 to $11 for iPad, and $4 to $8 for Apple Watch.

We've got you covered
Get unlimited incidents of accidental damage protection.

Help when you need it most
Enjoy 24/7 priority access to Apple experts via chat or phone.³

Warranties for all your Apple products

iPhone coverage starting from $9 monthly

iPhone SE

$9 /month

iPhone 6, 6s, 7, 8

$12 /month

iPhone 6 Plus, 6s Plus, 7 Plus, 8 Plus, XR, 11, 12, 13, 13 mini, 14, 15 and 16

$14 /month

iPhone 14 Plus, 15 Plus and 16 Plus

$16 /month

iPhone X, XS, XS Max, 11 Pro, 11 Pro Max, 12 Pro, 12 Pro Max, 13 Pro, 13 Pro Max, 14 Pro, 14 Pro Max, 15 Pro, 15 Pro Max, 16 Pro and 16 Pro Max

$17 /month

Back and front view of iPhone 15 Pro and iPhone 15 in Natural Titanium and Pink colours.

iPad coverage starting from $6 monthly

iPad Air (5th gen), iPad Air 11” (M2)

$6 /month

iPad Air 13” (M2)

$7 /month

iPad Pro 11” (M4)

$11 /month

iPad Pro 13” (M4)

$12 /month

The family of iPads includes an iPad Pro 13-inch (M4) in Space Black, an iPad Air 11-inch (M2 chip) in Blue, an iPad Air (5th generation) in Pink, and an iPad mini in Starlight.

Apple Watch coverage starting from $4 monthly

Apple Watch SE

$4 /month

Apple Watch Series 5, 6, 7, 8 and 9

$6 /month

Apple Watch Ultra, Ultra 2

$8 /month

Three Apple Watch devices in a variety of colours.

Ready to get AppleCare+ or make a claim?

Add AppleCare+ when prompted while purchasing your new iPhone

Shop phones

Find out how to get an Apple-certified repair or service

Make a claim

Frequently asked questions

How do I purchase AppleCare+?

How long do I have to decide if I want to enrol in AppleCare+?

What are the service fees when I make a claim?

My question isn’t answered here and I need more assistance.

View terms and conditions

Open Enrollment offer valid from August 19th, 2024 to October 19th, 2024. Some limitations and exclusions apply. Monthly plan price is $15/month plus applicable taxes. Coverage provides protection beyond your device’s 1-year manufacturer’s warranty which covers against defects in workmanship and materials as a result of normal use. Cracked screen repair may be available for eligible devices in select areas. Deductibles/Service fees may apply. For a complete list of devices and associated deductible or repair fees, see terms & conditions. To view the terms and conditions visit
https://www.asurion.com/claims/telus/
FOR QUEBEC CUSTOMERS ONLY: NOTICE CONCERNING THE LEGAL WARRANTY The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable for the purposes for which they are ordinarily used and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use. For more information on this legal warranty, go to the website of the Office de la protection du consommateur at
www.opc.gouv.qc.ca
.
Open Enrollment offer valid from August 19, 2024 to October 19, 2024. Some limitations and exclusions apply. Monthly plan price is $15/month plus applicable taxes. Coverage provides protection beyond your device’s 1-year manufacturer’s warranty which covers against defects in workmanship and materials as a result of normal use. Cracked screen repair may be available for eligible devices in select areas. Deductibles/Service fees may apply. For a complete list of devices and associated deductible or repair fees, see terms & conditions. To view the terms and conditions visit
https://www.asurion.com/claims/telus/
FOR QUEBEC CUSTOMERS ONLY: NOTICE CONCERNING THE LEGAL WARRANTY The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable for the purposes for which they are ordinarily used and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use. For more information on this legal warranty, go to the website of the Office de la protection du consommateur at
www.opc.gouv.qc.ca
.
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase iPhone. AppleCare+ is subject to acceptance of the Terms and Conditions. For complete details, see terms at
apple.com/ca/legal/sales-support/applecare/applecareplus
. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc.

Accidents happen. We’re here to help with Device Protection options.

Save the date to protect your phone with Device Care Complete

Explore Device Care Complete or select AppleCare+ to proceed

Device Care Complete

Boost your phone's protection with Device Care Complete

What's covered:

Looking to get Device Care Complete, file a claim or get support?

Add Device Care Complete when purchasing your new device

Start, manage or track your repair or replacement claim online now

Get in touch with Asurion, your Device Care Complete administrator via phone

Frequently asked questions

AppleCare+

Available for iPhone, iPad and Apple Watch

Warranties for all your Apple products

iPhone coverage starting from $9 monthly

iPad coverage starting from $6 monthly

Apple Watch coverage starting from $4 monthly

Ready to get AppleCare+ or make a claim?

Add AppleCare+ when prompted while purchasing your new iPhone

Find out how to get an Apple-certified repair or service

Frequently asked questions

View terms and conditions