Accidents happen. We’re here to help with Device Protection options.

Save the date and protect your phone with Device Care Complete

Between April 8th and May 25th, 2024 you can add Device Care Complete through MyTELUS or when setting up any phone on your account. For $15 per month1, this coverage includes repairs for cracked screens on eligible devices, lost or stolen devices‌ and accidental damage.

Explore Device Care Complete or select AppleCare+ to proceed

Device Care Complete

Limited-time offer

Get Device Care Complete for the protection your phone deserves

Get the protection your phone deserves for $15 per month1. Coverage includes cracked screen repairs for eligible devices, lost and stolen devices, accidental damage and more.
A hippo walking out of a phone screen, symbolizing our exclusive Device Care Complete offer.
  • Unlimited cracked screen repair with available same day repairs

    Enjoy unlimited cracked screen repairs at your local Mobile Klinik, with service typically completed within a few hours.

  • Minimal downtime with fast and convenient replacement or repair

    With Asurion — your Device Care Complete provider — you can file a request 24/7 online and even track its progress. Replacements are typically shipped the next day.

A colourful frog sitting peacefully in front of a green, leafy plant.

What's covered:

  • Coverage for lost or stolen devices with extended protection against accidental damage

  • Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period

  • Protection from physical damage, including cracked screens, broken camera, power ports that won’t charge and other valuable features such as your microphone and speaker malfunctioning

  • Protection from all liquid damage, including water or coffee

  • Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device

  • Get your device repaired at our exclusive repair partner, Mobile Klinik.

Looking to get Device Care Complete, file a claim or get support?

Back and front view of a smartphone.
Add Device Care Complete when purchasing your new device
A person typing on a laptop.
Start, manage or track your repair or replacement claim online now
A person talking on the phone while looking down at a screen with a headset.
Get in touch with Asurion, your Device Care Complete administrator via phone

Frequently asked questions


Service and support from the people who know your Apple products best.
iPad Pro 11-inch (M4) in Space Black with Apple Pencil, iPhone 15 Pro Max in Blue Titanium and Apple Watch Series 9 in Midnight aluminium.

Available for iPhone, iPad and Apple Watch

With a reasonable monthly price range from $7 to $15 for iPhone, $6 to $11 for iPad, and $4 to $8 for Apple Watch.
  • We've got you covered

    Get unlimited incidents of accidental damage protection.

  • Help when you need it most

    Enjoy 24/7 priority access to Apple experts via chat or phone.2

Warranties for all your Apple products

iPhone coverage starting from $9 monthly

iPhone SE

$9 /month

iPhone 6, 6s, 7, 8

$12 /month

iPhone 6 Plus, 6s Plus, 7 Plus, 8 Plus, XR, 11, 12, 13, 13 mini, 14, 15

$14 /month

iPhone 14 Plus, 15 Plus

$16 /month

iPhone X, XS, XS Max, 11 Pro, 11 Pro Max, 12 Pro, 12 Pro Max, 13 Pro, 13 Pro Max, 14 Pro, 14 Pro Max, 15 Pro, 15 Pro Max

$17 /month

Back and front view of iPhone 15 Pro and iPhone 15 in Natural Titanium and Pink colours.
iPad coverage starting from $6 monthly

iPad Air (5th gen), iPad Air 11” (M2)

$6 /month

iPad Air 13” (M2)

$7 /month

iPad Pro 11” (M4)

$11 /month

iPad Pro 13” (M4)

$12 /month

The family of iPads includes an iPad Pro 13-inch (M4) in Space Black, an iPad Air 11-inch (M2 chip) in Blue, an iPad Air (5th generation) in Pink, and an iPad mini in Starlight.
Apple Watch coverage starting from $4 monthly

Apple Watch SE

$4 /month

Apple Watch Series 5, 6, 7, 8 and 9

$6 /month

Apple Watch Ultra, Ultra 2

$8 /month

Three Apple Watch devices in a variety of colours.

Ready to get AppleCare+ or make a claim?

Add AppleCare+ when prompted while purchasing your new iPhone
Find out how to get an Apple-certified repair or service

Frequently asked questions