Accidents happen. We’re here to help with Device Protection options.

• Defects covered by the 1 year manufacturer warranty

• Accessories, cosmetic damage, and changes or enhancements to your device

• Abuse, misuse, or intentional acts

• Problems with the device before your enrolment was in effect

• Additional exclusions apply. See terms and conditions for complete details

• Failure caused by computer viruses.

You can add Device Care Complete when purchasing your new device online, in-store or through your My TELUS account within 60 days from the date of purchase.

From the day you purchase your new TELUS device, you have 60 days to enroll. To do so, simply visit one of our store locations and speak to a TELUS team member, dial *611 from your TELUS device or log into your My TELUS account. Device Care Complete can be added via the device section if your device is eligible.

When making a claim, you will need to pay a service fee. To determine your replacement or screen repair service fee, visit phoneclaim.com/TELUS. These costs are in addition to your monthly payments.

Damaged screen repair fee: $39

Device Care Complete is tied to your SIM card and will protect any eligible TELUS phone that is connected to the TELUS network with your SIM. To be eligible for coverage, your phone must be connected to the TELUS network in Canada at the time of damage or loss.

Device Care Complete customers can cancel the feature at anytime. To cancel, you can have a sales representative cancel it in-store, you can call TELUS Customer Care or you can log into your MyTELUS account and select Manage Add-Ons in the Plans & Devices section. Please note that online cancellation is not available to New Brunswick customers.

You can add your Device Protection type when purchasing your new device online or in-store.

From the day you purchase your new TELUS device, you have 60 days to enroll into AppleCare+. To do so, simply visit one of our store locations and speak to a TELUS team member.

The following service fees apply to each Service Event: 

Apple Watch (excluding Edition and Hermès): $89

Apple Watch (Edition and Hermès): $99

iPad: $49

iPad Input Device: $39

iPhone, Screen Only Damage: $39

iPhone, All Other Damage: $129

*Fees do not include applicable taxes payable by you. These costs are in addition to your monthly payments.

Visit AppleCare Support for more information or to get support via phone or chat.