Save big with a Certified Pre-owned device.

Certified Pre-owned devices are refurbished phones, smartwatches and tablets that are tested, inspected, disinfected and re-packaged to feel like new and work like new. Plus, all Certified Pre-owned devices are backed by a 1-year warranty from TELUS.

1. Physical cleaning and disinfecting: We carefully clean the entire surface of the device, camera lenses, and buttons.
2. Physical quality inspection: We ensure the refurbished device is free of major cosmetic defects.
3. Functional test: We make sure everything works as it is supposed to. We thoroughly test the device, including the camera, display, all buttons, audio and vibration components and the battery. During our refurbishment process, some components may be replaced using third party parts. These parts go through a 34 point inspection by a trained, professional technician and are covered by our warranty.
4. Network quality test: We test with a SIM card to ensure the device has full connectivity and can send and receive voice, text and data over a mobile network, and connect to Wi-Fi.
5. Full system and software restoration: We erase all previous data and perform a full factory reset, so your device is restored to its original state. We will also load the latest version of software available.
6. Re-packaging: Devices are packaged into a TELUS Certified Pre-owned box along with an original manufacturer charger and cable.

You have 30 days to try it out and return it if you’d like.

Yes. We will cover the costs to repair any manufacturer’s defects for 1 year. Please note that Certified Pre-owned devices are eligible for TELUS Device Care but not for AppleCare+.

An original manufacturer’s charger cable is included with the refurbished device. A TELUS SIM card can be purchased online for $10.

While we do our best to source as many refurbished devices as we can, our inventory is limited. Therefore, we can’t guarantee stock of the device you may be looking for.