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We’re currently experiencing longer than normal wait times at our call centres.
Due to COVID-19, you may experience longer than normal wait times when calling in. Please visit our support page to find articles you may find helpful.
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While you may experience longer than normal wait times when calling in, you can always pay your bill or update your plan with the My TELUS app.
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Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, view further options.