TELUS Rewards FAQ
Effective as of March 24, 2021
What is the TELUS Rewards program?
The TELUS Rewards program is a free program that allows members to earn points that can be redeemed towards rewards in our catalogue.
Please note that this program is completely separate from the TELUS Rewards program that involves the CIBC TELUS Rewards Visa.
Is it free to join this program?
There is no fee to join this program.
Who can participate?
TELUS Rewards™ is available to new and existing customers that have a combination of two or more products including Home Phone, Home Internet, SmartHome Security, Satellite TV, Optik TV, Pik TV and/or a linked/consolidated post-paid TELUS Mobility account. Only linked/consolidated post-paid TELUS Mobility accounts are eligible for the mobility points awarded each month. Rewards eligibility is subject to change without notice. See terms and conditions for further information: https://telus.com/rewardsserviceterms. For more information about linking your TELUS Mobility account, call 1-888-811-2323.
What are the privacy and communication rules?
Can I opt-out of communications?
Absolutely. If you do not want to receive any more communications from TELUS, you have the option to unsubscribe from all of our marketing messages. Simply select "unsubscribe" in the email.
How do I earn points?
You can earn points in many ways. Once enrolled, you can earn one-time bonus points in addition to monthly points.
- 1 pt for every $50 spent on your TELUS home services
- 2 pts for consolidating your TELUS mobility account
One-time bonus offers:
- Up to 25 points just for being a TELUS customer when you log into your account for the first time. Activation bonus points are based on your tenure with TELUS
- You can earn up to 15 bonus points each year on your rewards anniversary. The amount of points you earn is dependent on your yearly spend. If your yearly spend has been $599.99 or under, you will earn 5 points. If your yearly spend has been between $600 and $1,799.99, you will earn 10 points. If your yearly spend is above $1,800, you will earn 15 points
What counts as monthly TELUS home services?
You earn 2% in points on every dollar spent on eligible home services including monthly recurring charges on Home Phone, Internet, Optik TV and Pik TV, any overages, features, and pay-per-use, video on demand purchases, all rental charges and customer premise equipment and all product-level credits and adjustments. Bill on behalf of, discounts, penalty charges and taxes and employee discounts are excluded. For example, if you spend $50 on your monthly home services, you will earn the equivalent of 2% of the monthly spend in points, i.e. 1 point. For full TELUS Rewards terms, please visit the TELUS Rewards terms and conditions.
Why do points have a decimal?
There is no minimum spend required to earn points. Your invoice can be less than $50, and you can still participate in the program. You can treat the points as currency in our rewards catalogue, as we want to ensure you maximize your monthly earning potential. You can think of the decimals as cents that will help you earn more points each month.
How do I know how many points I've earned?
How long does it take for points to be awarded to my account?
Points can take up to one month to appear on your account.
Do my points expire?
Points only expire if your account is suspended or cancelled. After 90 days of suspension or cancellation, your points history will be lost. Once services are cancelled, you will be unable to redeem your points unless you reinstate your services within the 90-day window. Please see the TELUS Rewards terms and conditions for more information.
What can I get for my points?
How long does it take to receive my reward?
It depends on the reward. Most rewards do not need to be shipped, therefore it should take between 24-72 hours for your reward to be sent to your email or added to your account. An estimate is provided with each individual reward description.
What happens if I didn't receive my reward?
Double check that you properly redeemed your reward by checking your TELUS Rewards portal. There, you will be able to see your redemption history, earning activities and check the status of the redeemed item. If you still have problems, please contact a TELUS representative.
What happens if I did not receive my redemption confirmation email?
It could be that your inbox is filtering out our e-mails. Try adding email@example.com to your safe sender list. Visit the TELUS Rewards portal to view your recent activity to confirm your recent redemption history and the status of the redeemed item. If you still have problems, please contact a TELUS representative.
Do I have to pay for shipping?
If a reward is being shipped to you, TELUS will cover the cost of shipping.
Can I pay the difference between the reward amount and my points balance?
Sorry but you can only redeem rewards using your points.