Mobility service updates

As demand for telecommunications services in BC continues to grow, a new area code will be added to ensure adequate availability of telephone numbers. The geographic region currently covered by area codes 604/250/778/236 will see the addition of a fifth area code on May 4, 2019.

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The 672 area code will be introduced gradually in the BC region now served by 604/250/778/236 with an overlay method.

The new area code will be introduced on May 4, 2019.

No. Your current phone number will not change.

Yes. Introducing a new area code does not affect local calling areas in any way.

No. Numbers will continue to be assigned with the area codes 604/250/778/236 as long as they are available in your local area.

The Canadian Numbering Administrator (CNA) will assign blocks of new numbers to telecommunications carriers only when all numbers in the existing area code have run out. For more details, companies should contact their telecommunications provider.

These measures are the result of decisions by the Canadian Radio-Television and Telecommunications Commission (CRTC). Local telecommunications companies are responsible for implementing the changes.

The overlay method simply involves adding a new code to the geographic region served by existing area codes.

Yes. Most regions in Canada require multiple area codes to accommodate demand for telephone numbers. Just as BC has 4 area codes today, adding a fifth area code will provide a substantial increase in available telephone numbers.

Depending on the CPE used, programming may be to accommodate incoming and outgoing calls accordingly prior to the new area code start date. This will ensure that you are able to make and receive calls without any interruption.

If your CPE system is fully managed by TELUS, we will be proactively working on this programming change and there is no additional charge. If you would like to open a billable MAC order to get TELUS to perform the programming changes for you, please contact us at:

As of January 21, 2018, the TELUS Bundle Discount will be discontinued. For more information, visit

Bundle Discount Rate Changes

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As demand for telecommunications services in Quebec continues to grow, a new area code will be added to ensure adequate availability of telephone numbers. The geographic region currently covered by area codes 418 and 581 will see the addition of a third area code on November 24, 2018.

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The 367 area code will be introduced gradually in the region now served by 418/581 in Quebec with an overlay method.

The new area code will be introduced starting November 24, 2018.

No. Your current phone number will not change.

Yes. Introducing a new area code does not affect local calling areas in any way.

No. Numbers will continue to be assigned with the area code 418 and 581 as long as they are available in your local area.

The Canadian Numbering Administrator (CNA) will assign blocks of new numbers to telecommunications carriers only when all numbers in the existing area code have run out. For more details, companies should contact their telecommunications provider.

These measures are the result of decisions by the Canadian Radio-Television and Telecommunications Commission (CRTC). Local telecommunications companies are responsible for implementing the changes.

The overlay method simply involves adding a new code to the geographic region served by existing area codes. The three area codes will co-exist, providing for a substantial increase in available telephone numbers in the region without affecting existing numbers.

Yes. Most regions in Canada require multiple area codes to accommodate demand for telephone numbers. Just as Quebec has 2 area codes today, adding a third area code will provide a substantial increase in available telephone numbers

Depending on the CPE used, programming may be to accommodate incoming and outgoing calls accordingly prior to the date. This will ensure that you are able to make and receive calls without any interruption.

If you would like to open a billable MAC order to get TELUS to perform the programming changes for you, please contact us at 1-877-520-1212. If your CPE system is fully managed by TELUS, we will be proactively working on this programming change and there is no additional charge.