Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign.
For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.
You can create new users and access codes on the SmartHome mobile app and SmartHome web portal.
Note: If you are adding or updating user codes remotely, your system must be disarmed first.
To add or edit secondary user credentials using the web portal
Log in to the web portal
Select Users
To add a new user, choose +Add new user. To edit a current user, select the pencil icon next to the user to update
To add or edit secondary user credentials using the TELUS SmartHome app
Log in to the TELUS SmartHome app
Tap the menu icon
Select Users
To add a user, select + Add new user. To edit a current user, select the user to update
Action
Instructions
To edit the user’s name
1. Select the user's current name 2. Enter the desired first and last name 3. Select Save
To add or edit a user code
Through the web portal 1. Select the "Panel access" and/or "lock Access" icon to choose the device the user will have access to 2. In "Access code", enter the desired user code 3. In "Schedule", set which times the user code can access the system: - At all times: Allows the user to access the system at all times - Limit access times: Create a weekly access schedule for certain times the user can access the system 4. Select Save. Allow a few minutes for the system to update before testing the new user code
Note: You can create users with temporary access, by selecting Actions > Add temporary user.
Through the TELUS SmartHome app 1. Tap on the panels or locks icon to add or edit the access code. A new access code can also be generated by selecting Generate code 2. Toggle the user access to the specified devices 3. Tap Save. Allow a few minutes for the changes to send to the device, and then test the user code
Note: If the user should only have access to the devices during specific times, then tap Time to select the user's access period to the device. Once the desired access period is selected, tap Save.
To restrict the user code’s access
1. Select Time 2. Select the desired time frame the user code has access to the devices3. Tap Save
To add contact information, tap + Add Contact. Then choose to select either:
Mobile number to add the user's phone number. This allows the user to be set up with SMS text notifications to their phone. 1. In "Mobile number (SMS)" enter the user's phone number 2. Using the "Country" dropdown menu, select the country the mobile number is from 3. Using the "Carrier" dropdown menu, select the cellular provider of the mobile number 4. Select Save
Note: SMS (text notifications) is only available in certain countries. If the user lives outside of Canada or the United States, we recommend using push notifications instead.
Email address to add the user's email address. This allows the user to be set up with email notifications. 1. In Email address enter the user's email address 2. Using the Email format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, email format or plain text) 3. Select Save
To remove contact information
1. In "Contact information", click to select the email address or mobile number to remove 2. Select Delete for the contact information to be removed 3. Select Delete to confirm deleting the contact information.
To pause or resume notifications to an email address or number
1. In "Contact information", click to select the email address or mobile number to edit 2. Tap on the enabled toggle switch to disable or enable the contact information 3. Select Save
To modify the language the user receives notifications in
1. Select Language preference 2. Click to select the user's language preference 3. Select Save
