Innovative virtual support for installs and repairs

We're taking all necessary steps to protect our customers and team members. We've combined our technician team with the latest video chat technology to guide you through the install from the outside of your home.

Steps we’re taking to help you stay connected and protected

Step 1

We will call you prior to your appointment to set expectations.

Step 2

The technician will complete any necessary wiring outside your home, then leave the sanitized devices or equipment at your doorstep.

Step 3

The technician will video call you and guide you through the installation steps over the phone.

Want to prepare for the install? Learn how

How remote installation works

Optik TV and Internet

Take a look at how TELUS technicians are providing virtual support for all installs and repairs.

SmartHome Security

Our technicians will pre-configure your SmartHome Security system, take care of everything outside your home, then work with you to make sure it's all working.

Have more questions?

Products eligible for virtual support


Stay entertained

Watch your favourite shows live or on demand.


Stay connected

Whether you’re working from home or just relaxing, TELUS Internet keeps you connected.

SmartHome Security

Stay protected

Keep an eye out around your house or for that package you’ve been waiting for.

Reschedule your appointment

If you wish to reschedule, log in to My TELUS to manage your appointment. For ADT by TELUS customers, please call 1-877-627-0504 to reschedule.


Frequently asked questions