Exclusive benefit

Stay seamlessly connected with TELUS Internet Backup

Set up Internet Backup1 to avoid unexpected Wi-Fi disruptions. An exclusive perk for TELUS, Koodo and Public Mobile customers with both PureFibre and Mobility plans.
A man working from his laptop using Internet Backup during a home Wi-Fi disruption.

Automatic Wi-Fi backup

In the rare event of a disruption to your primary Wi-Fi, instantly switch to your mobile connection.

Free of charge

Backup data is included at no extra cost. Unlike traditional hotspotting, Internet Backup doesn’t use your plan’s data.

Quick, simple setup

Set up your Internet Backup benefit using your existing equipment and the SmartHome+ app.
A woman using her laptop and phone.

Exclusively for PureFibre and Mobility customers

Get more out of your Internet and mobile plans. All you need to access this premium benefit is both:
An active TELUS PureFibre subscription
A smartphone with an active TELUS, Koodo or Public Mobility plan

Internet that doesn’t leave you hanging

Once enabled, Internet Backup seamlessly takes over when a network outage is detected. Stay connected to conference calls, streaming services and more without missing a beat.
A woman working from her home, shown next to a mobile screen with Internet Backup enabled.

A simple setup for peace of mind

Simply enable Internet Backup once and the service will take over when needed.

Download the TELUS SmartHome+ app

Scan the QR code or visit the app store on mobile.

Enable Internet Backup in the app

Follow the prompts to complete the setup process.

A man enabling Internet Backup via the SmartHome+ app.
For step-by-step instructions, visit our
support article
.

Frequently asked questions