Prepare for your TELUS installation

Getting set up with TELUS is easy. We’re here to guide you through every step.

Get started by downloading the My TELUS app.

Manage your services, view and pay your bill, change your plan and more.
A person holds a smartphone with the screen displaying the My TELUS app.

Self Installation

Get ready for a simple and seamless self-installation process. View comprehensive instructions for all of your home services and equipment and start enjoying your new services soon.
A white WiFi router.

PureFibre Internet

Installation is easy and you can be connected in minutes.
A security camera.

SmartHome Security

All SmartHome Security products can be self-installed.
A black TELUS Optik 4K PVR device.

Optik TV

Optik TV can be set up with just a few simple steps.
Three SmartHub Wireless Internet devices.

Smart Hub Wireless Internet

Easily connect to wireless internet powered by the TELUS 5G and LTE Network.
A laptop, tablet and mobile device display Online Security prevention screens and the Norton logo.

TELUS Online Security

Complete your setup to begin protecting your identity online.
Three SmartWear Security safety charms in silver, gold and gunmetal grey.

SmartWear Security

Activate your SmartWear Security service and device.
A grey TELUS Health Medical Alert device.

TELUS Health Medical Alert

Activate your TELUS Health Medical Alert service and device.
A TELUS HomePro expert taking a customer call using a headset.


Access HomePro tech support articles and learn how to set up your Amazon Prime account.
A TELUS technician performs work on the outside of a home. A TELUS van advertising PureFibre internet is also pictured.

Professional Installation

Get ready for your easy and convenient professional installation. Learn what to expect before an expert technician installs your products.
A home phone, an Optik TV PVR and a WiFi router.

Internet, Optik TV and Home Phone

Find out how to prepare for a smooth and speedy professional installation.
A security camera.

SmartHome Security

Find out everything you need to know about your professional SmartHome Security installation.

Preparing for your SmartHome Security installation

Watch this helpful video to prepare for the professional or DIY installation of your new SmartHome Security system.

Frequently asked questions