Helping you stay connected and protected every step of the way

We now offer a range of installation options – based on safety, plus your needs and comfort level.

Support options for installs and repairs

For the continued safety of our customers and team members, we are constantly monitoring the COVID-19 pandemic across communities. As conditions continue to change, please be advised that in-person installs may not be available in your community. Rest assured that in an event where in-person install is not available, our team members will go above and beyond to virtually support you while on site.

The technician will call to talk through your options before your appointment. Choose the one you feel most comfortable with. Note that if you request in-person install, the technician must first ask you some COVID-screening questions, to make sure it’s safe to enter your home.

Self Install 

Everything you need for installation will be shipped directly to you. With instructions, of course. Available for TV, Internet and most TELUS services.

Virtual Install

A technician will complete all work outside your home, and leave sanitized devices at your door. Then they’ll video call you and guide you through the installation.

In-Person Install

Once the technician has asked you some COVID-screening questions to ensure safety, they may enter your home and complete the installation. If it’s not deemed safe to enter, they’ll complete a Virtual Install or offer to reschedule your appointment.


Products eligible for Self Install

You can now install many of our products on your own, at a time that works for you. Learn how by choosing the product you want to install below. Or you can also find SmartHome Security and Internet, Wi-Fi and Optik TV installation videos on our YouTube channel.

PureFibre Internet

Installation is easy, and you can be connected in minutes.

Learn how to install PureFibre Internet


Virtual Install

Using the latest video chat technology, our technicians will guide you through the install from outside your home.

Step 1

We will call you prior to your appointment to set expectations.

Step 2

The technician will complete any necessary wiring outside your home, then leave the sanitized devices or equipment at your doorstep.

Step 3

The technician will video call you and guide you through the installation steps over the phone.

How Virtual installation works

Optik TV and Internet

Take a look at how TELUS technicians are providing virtual support for all installs and repairs.


In-Person Install

Since March, we’ve been keeping our customers and team members safe by relying exclusively on Virtual Install and Self Install to deliver services. However, we understand that these options are not ideal for some customers

Taking guidance from government health authorities – and ensuring maximum safety – we are now offering in-person install as an option. If safe to do so, the technician may enter your home to complete the installation.

Here’s how we keep you safe:

1. Your technician will call ahead to make sure you know what to expect

2. They will wear a mask, sanitize their hands and all equipment; gloves can be worn on request

3. They’ll ask you some screening questions to make sure it’s safe to enter your home

4. They’ll follow distancing guidelines. We ask that you do too

Please note that if it’s not deemed safe to enter, the technician will complete a Virtual install or reschedule your appointment.

Use the TELUS Health MyCare app for added peace of mind before your In-person Installation

Download and register for the TELUS Health MyCare app, formerly Babylon by TELUS Health, and use our free AI-powered Symptom Checker. It’s a chat-style feature that asks questions about your symptoms, including those of COVID-19, and makes recommendations. If needed, you can also video chat directly with a doctor, no matter where you are.

What to expect with In-Person Install

How In-Person Install works

Optik TV and Internet

Take a look at how TELUS technicians provide in-person installation.

Reschedule your appointment

If you wish to reschedule, log in to My TELUS to manage your appointment. For ADT by TELUS customers, please call 1-877-627-0504 to reschedule.


Frequently asked questions