Installation Options


The easy and convenient DIY option. Your items are shipped directly to you with instructions.

Professional install

A highly skilled technician installs your service for a fee.

In some instances the only option available is professional installation. Generally, this means work is required to prepare your location for the service that can only be done by a trained technician. You will have an option to choose a date and time for that installation during checkout.


Self Install

You can install many of our products on your own. Everything you need is shipped directly to you with clear and detailed instructions. Should any issues arise during the process, you can always contact us for additional support and resources.

PureFibre Internet

Installation is easy, and you can be connected in minutes.

SmartHome Security

All SmartHome Security products are eligible for self-installation.

Optik TV

Optik TV can be set up with just a few simple steps.

Smart Hub Rural Internet

Easy self-install wireless high speed internet access powered by the TELUS 5G and LTE Network.

TELUS Online Security

Complete your setup today to enjoy the safety of TELUS online security.

SmartWear Security

Activate your SmartWear Security service and device.

You can also find videos to help with your installation in our YouTube channel.


Professional install

Professional installation is perfect for customers who prefer installation by an expert technician. For a fee, a TELUS technician will install and set up your products for you in your home. They will also assess and recommend solutions best suited to your needs.

Frequently asked questions