Helping you stay connected and protected every step of the way

As social restrictions begin to ease, we now offer a range of installation options – based on your needs and comfort level.


Support options for installs and repairs

The technician will call to talk through your options before your appointment. Choose the one you feel most comfortable with.

Self Install 

Products are shipped to you with installation instructions. Not available for Internet or Optik TV.

View eligible products

Virtual Install

A technician will complete all work outside your home, and leave sanitized devices at your door. Then they’ll video call you and guide you through the installation.

Learn more

Professional Install

Once it’s deemed safe, a technician may enter your home and complete the installation.

Learn more

 

Products eligible for Self Install

We’re making more and more products available for quick and easy Self Install. Here are some of the products currently eligible.

SmartHome Security

All SmartHome Security products are eligible for Self Install.

Learn how

 

Virtual Install

Using the latest video chat technology, our technicians will guide you through the install from outside your home.

Step 1

We will call you prior to your appointment to set expectations.

Step 2

The technician will complete any necessary wiring outside your home, then leave the sanitized devices or equipment at your doorstep.

Step 3

The technician will video call you and guide you through the installation steps over the phone.


How Virtual installation works

Optik TV and Internet

Take a look at how TELUS technicians are providing virtual support for all installs and repairs.


 

Professional Install

Since March, we’ve been keeping our customers and team members safe by relying exclusively on Virtual Install and Self Install to deliver services. However, we understand that these options are not ideal for some customers

Taking guidance from government health authorities – and ensuring maximum safety – we are now offering Professional Install as an option. If safe to do so, the technician may enter your home to complete the installation.

Here’s how we keep you safe:

1. Your technician will call ahead to make sure you know what to expect

2. They’ll wear a mask and gloves – and sanitize all equipment

3. They’ll do a safety check before entering your home

4. They’ll follow distancing guidelines. We ask that you do too

What to expect with Professional Install





How Professional installation works

Optik TV and Internet

Take a look at how TELUS technicians provide professional installation.

Reschedule your appointment

If you wish to reschedule, log in to My TELUS to manage your appointment. For ADT by TELUS customers, please call 1-877-627-0504 to reschedule.

Learn how to reschedule

 

Frequently asked questions