Prepare for your TELUS installation
Getting set up with TELUS is easy. We’re here to guide you through every step.
Get started by downloading the My TELUS app.
Manage your services, view and pay your bill, change your plan and more.
Scan the QR code with your phone or text "app" to 54555 to download the app.
Standard message rates may apply.
Self Installation
Get ready for a simple and seamless self-installation process. View comprehensive instructions for all of your home services and equipment and start enjoying your new services soon.
Self Installation
Get ready for a simple and seamless self-installation process. View comprehensive instructions for all of your home services and equipment and start enjoying your new services soon.
SmartHome Security
All TELUS Security products can be self-installed.
SmartHome+
Easily set up SmartHome+ to start monitoring and controlling your home from one app.
Smart Hub Wireless Internet
Easily connect to wireless internet powered by the TELUS 5G and LTE Network.
TELUS Online Security
Complete your setup to begin protecting your identity online.
SmartWear Security
Activate your SmartWear Security service and device.
TELUS Health Medical Alert
Activate your TELUS Health Medical Alert service and device.
HomePro
Access HomePro tech support articles and learn how to set up your Amazon Prime account.
Professional Installation
Get ready for your easy and convenient professional installation. Learn what to expect before an expert technician installs your products.
There is a $200 fee for all customers requesting professional installation at self-install eligible addresses.
Professional Installation
Get ready for your easy and convenient professional installation. Learn what to expect before an expert technician installs your products.
There is a $200 fee for all customers requesting professional installation at self-install eligible addresses.
Internet, Optik TV and Home Phone
Find out how to prepare for a smooth and speedy professional installation.
SmartHome Security
Find out everything you need to know about your professional SmartHome Security installation.
SmartHome+
Easily set up SmartHome+ to start monitoring and controlling your home from one app.
Frequently asked questions
Frequently asked questions
Technicians will make every effort to complete the request from outside the home. If services cannot be restored or installed, technicians will leave the customer with an alternative service where possible. Your technician will flag any products or services that could not be completed, and you will be contacted at a future date to set up a new appointment when TELUS resumes normal operations.
In some cases, Professional Install is the only option available. This typically occurs when work is required to prepare your location for the service that can only be performed by a trained technician. You will have an option to choose a date and time for that installation during checkout.
You can find videos to help with your installation on our YouTube channel.
You can also browse support by products and services and find answers to your questions on our
support page
.