Internet upgrade coming to parts of London

PureFibre Internet is expanding across London. Check your address — some are ready to order today, others can lock in a pre-order. Either way, we'll help connect your home to the fastest internet technology available.¹

Check availability

View offers

Why choose PureFibre Internet with TELUS?

Canada’s #1 internet technology for speed and reliability²

Faster. More reliable. Future-ready.

100% fibre optic connection direct to the home³

The only 100% fibre optic connection direct to your home currently offered in your neighbourhood.

5-Year Plan Price Lock

Your monthly plan price stays the same for 5 years. You commit to us on a 2-year term, and we commit to you for 3 more.⁴ Only on select plans.

Bundle TELUS services and save

Unlock savings and rewards.

INTERNET PRE-ORDER OFFERS

Help future-proof your home and get an extra benefit

Browse the pre-order offers you may qualify for and click the link below to select your choice.

Choose an early bird bonus

A tablet displaying the posters of Stranger Things 5, Percy Jackson and the Olympians, and Gen V.

Get an exclusive $5/mo. off Stream+ for up to 24 months⁵

Get a special $50 hardware discount with an eligible SmartHome+ Video plan, with equipment financing⁶

Get TELUS Online Security Standard on us for the first 3 months⁷

Learn more about early bird bonus options

Available speeds

PureFibre 1.5 Gig

1500 Mbps download/940 Mbps upload⁸

PureFibre 3 Gig

3000 Mbps download/upload⁸

PureFibre 5 Gig

5000 Mbps download/upload⁸

Optional entertainment services

OPTIK TV

Streaming + Live TV

Stream+

Netflix, Disney+, Amazon Prime and exclusive TELUS content

Learn more about OPTIK TV

TELUS Mobility customers enjoy exclusive benefits

Bundle Internet and Mobility and save.

Mobility customers enjoy monthly savings after bundling with PureFibre.

Earn 50,000 TELUS Rewards points

— when you pre-order⁹ and have PureFibre Internet successfully installed.¹⁰

Here's how to get started with the fastest internet technology.¹

Sign up for the Fibre Optic Drop

For eligible households, agree to the Drop - our process for running a fibre connection to your home. We’ll complete installation, usually within 6 months. There are no additional service fees for the Drop.

Claim your early bird offer (optional)

By agreeing to the Drop, you may qualify for exclusive early bird offers. Select the speed that works for you, bundle services to save more and enjoy a bonus on us. There are no service charges until your services are active.

Get started

Own a small business in London?

See if the Drop is available at your location and explore exclusive internet pre-order offers.

Explore Business Internet

TELUS team members preparing food hampers during TELUS Days of Giving, our signature global volunteer movement.

Powered by Purpose

Through our Give Where We Live philosophy, we’re investing in the communities we serve. Because the more impact we can make today, the better we can make tomorrow.

$21M

Donated by TELUS Friendly Future Foundation in support of 740 projects in Ontario since 2018.

1.9M

Hours volunteered by our team members and retirees in Ontario since 2000.

2000

Students supported through the TELUS Student Bursary, including 38 from the London area.

2030

Commitment to becoming an operationally carbon-neutral company.

Learn more about TELUS

Frequently asked questions

Have more questions?

Visit us in-store

View our products in person and get answers from our knowledgeable team.

Find a store

Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect fibre-to-the-home (FTTH) technology, which is based on light signals. Not available in all areas. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management practices or server configurations. For a description of TELUS’ network management practices please see
telus.com/networkmanagement
.
Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect fibre optic technology, which is based on light signals. Not available in all areas.Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management practices or server configurations.
Not available in all areas. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect fibre optic technology, which is based on light signals. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management practices or server configurations. For a description of TELUS’ network management practices please see
telus.com/networkmanagement
.
Offer subject to change without notice. The 5 Year Plan Price Lock (“Lock”) applies to the monthly regular price for eligible internet plans, before any applicable taxes, other government-imposed fees, discounts, promotions and bill credits, for 5 years starting from the time of eligible plan activation. Prices of features, select add-ons, and pay-per-use rates are not guaranteed during the Lock period and are subject to change. After the Lock period, pricing is subject to change. The Lock may be removed upon internet plan change or renewal, or if you no longer meet the eligibility criteria.
Offer and regular pricing subject to change without notice. Available to new and existing TELUS mobility or home services customers who pre-order and remain subscribed to an eligible PureFibre Internet plan and subscribe to a new Stream+ plan. If applicable, instructions on offer activation will be provided after successfully pre-ordering an eligible TELUS PureFibre Internet plan. A $5/mo discount applies to Stream+ for 24 months, provided the eligibility requirements are met. Subscription auto-renews. Must be a Canadian resident not currently subscribed to Stream+ with Netflix, Disney+ and Amazon Prime. Eligibility may vary for customers in certain regions due to their connection type. All prices do not include applicable taxes. Only one Stream+ activation can be completed per MyTELUS account. Stream+ Basic includes: Netflix Standard with ads, Disney+ Standard with ads and Amazon Prime (ad supported). Regular price for Stream+ Basic is $23.00 plus applicable taxes and subject to change. Stream+ Premium includes: Netflix Premium, Disney+ Premium and Amazon Prime (ad supported). Regular price for Stream+ Premium is $43.00 plus applicable taxes and subject to change. Offer cannot be combined with other promotions. Account activation with Netflix, Amazon and Disney (the “Provider(s)”) is required and your use of these services is subject to each Provider’s applicable terms and conditions and privacy policy. If you have an existing account with any Provider, you must cancel it with this Provider and then redeem this offer in order to avoid double billing. Other conditions apply. Please review the full terms and conditions:
https://www.telus.com/streamplusterms
. You must be the age of majority in your province or territory of residence to subscribe to Disney+. Disney+ service, including all content, is provided by. Buena Vista International, Inc. Disney+ is a registered trademark of Disney Inc. Terms and conditions apply. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Offer subject to change without notice. Available to eligible customers who pre-order an eligible PureFibre Internet plan and are new SmartHome+ customers who purchase SmartHome+ compatible devices on an eligible SmartHome+ Video plan. One camera purchase at minimum required. Device taxes due upfront with Easy Payment. If applicable, instructions on offer activation will be provided after successfully pre-ordering an eligible TELUS PureFibre Internet plan. Use of promo code required. If the hardware total in cart is less than the discount amount or if no select hardware is added to your cart at the time of your service, then any remaining balance of discount will be forfeit. Hardware discounts are non-stackable with any other offer, non-transferable and cannot be exchanged for cash. All prices do not include applicable taxes. If you cancel your service subscription before the end of the 36-month financing period, you will still be charged for your equipment balance under your TELUS Easy Payment agreement. Subject to approved credit. Service subscription must be kept for 24 months, otherwise upon cancellation you will be charged a fee reflecting a portion of promotional discounts(s) previously applied to your device(s). Cancel anytime, effective at the end of the current billing period, except in Québec where you will immediately lose access to features associated with the service. Please review the full terms and conditions at
https://www.telus.com/en/support/article/telus-smart-home-subscriptions-service-terms
. Subject to approved credit with TELUS Easy Payment®. Taxes due upfront with Easy Payment.
Offer and regular pricing subject to change without notice and available to eligible customers who agreed to the 100% Fibre Optic Drop (“Drop”) installation and pre-order an eligible PureFibre Internet plan. Regular price of TELUS Online Security (“TOS”) TOS Standard is $12/month plus applicable taxes. You are signing up for TOS Standard. A $12/mo discount applies from months 1-3. Subscription auto-renews. If applicable, instructions on offer activation will be provided after successfully pre-ordering an eligible TELUS PureFibre Internet plan. Final eligibility for the services will be determined by a TELUS representative. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. Activation through Norton is required. Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com. Copyright © 2026 Gen Digital Inc. All rights reserved. Gen trademarks or registered trademarks are property of Gen Digital Inc. or its affiliates. All other names and marks are owned by their respective owners and not Gen Digital.
TELUS offers symmetrical speeds, with the exception of PureFibre Internet 1.5G where the download speed is 1500 Mbps and upload speed is 940 Mbps. Not available in all areas. Minimum system requirements apply. Final eligibility for the services will be determined by a TELUS representative. Maximum speeds require optimal network conditions on a wired connection and may not be achievable using a single device. Internet access speeds may vary depending on location, usage within the home network, internet traffic, user device capability, and applicable network management or server configurations. Concurrent data streams may be required to access maximum speeds. For a description of TELUS’ network management practices please see
telus.com/networkmanagement
.
Offer subject to change without notice and available to new and existing mobility customers who agreed to the 100% Fibre Optic Drop (“Drop”) installation and pre-order an eligible PureFibre Internet plan. TELUS Rewards is available to new and existing customers that have one or more eligible TELUS Services, where applicable. To view the full list of eligible services and eligibility criteria, visit telus.com/rewards. The TELUS Rewards program and eligibility are subject to change without notice. See terms and conditions for further information:
https://telus.com/rewardsserviceterms
.
Offer subject to change without notice and available to new internet customers who agreed to the 100% Fibre Optic Drop (“Drop”) installation and successfully completed the installation of their eligible PureFibre Internet plan. TELUS Rewards is available to new and existing customers that have one or more eligible TELUS Services, where applicable. To view the full list of eligible services and eligibility criteria, visit telus.com/rewards. The TELUS Rewards program and eligibility are subject to change without notice. See terms and conditions for further information:
https://telus.com/rewardsserviceterms
.
Conditions apply. TELUS offers the fastest download and upload speeds of up to 5 Gbps compared to any other major internet service provider in your neighborhood. TELUS is the only major provider in your neighborhood with a 100% fibre optic connection to the home. Fibre optic technology is based on light signals which is not impacted by the capacity constraints and environmental stresses that affect traditional copper wire or Hybrid Fibre Coax (HFC) networks. That means a fast, consistent connection to your home. Not available in all areas. Individual results may vary depending on location, usage within the home network, number of connected devices on the speed profile, applicable network management or server configurations.
Offer available to eligible customers who have Stream+. CBC Gem Premium subscription will be billed at $5.99/mo. plus taxes, combined with a $5.99/mo. discount, for as long as the eligibility requirements are met or until TELUS removes the discount. Limit of one access per TELUS account. The offer is neither redeemable nor transferable. All prices do not include applicable taxes. CBC Gem content is through the CBC Gem App. This offer, CBC Gem plans and prices are subject to change without notice. If you already subscribed to CBC Gem Premium directly with CBC before signing up with TELUS, it will be canceled when you subscribe with TELUS. Read full terms and conditions here:
https://www.telus.com/en/support/article/terms-conditions-cbc-premium-subscription?INTCMP=VAN_cbcgempremiumterms
.

Internet upgrade coming to parts of London

Internet upgrade coming to parts of London

Internet upgrade coming to parts of London