AlarmForce customers – welcome to the TELUS family

With 24-hour security and monitoring, we're using Canada's award-winning network to make your home safer and smarter.

Getting started

We’re excited to welcome you and are committed to making the transition to TELUS seamless. You can count on the same reliable service you’ve come to expect, with even more exciting capabilities coming in the future.

Your questions answered

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TELUS announced an agreement to purchase the Western operations of AlarmForce from Bell including 39,000 AlarmForce customers across more than 100 communities in British Columbia, Alberta, and Saskatchewan.

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Yes, you are now a TELUS customer. You can contact our dedicated TELUS Security & Safety Team at 1-855-255-8828 when you need any support.

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No, your service will not be interrupted. There will only be a brief service interruption during the installation process if you decide to change equipment.

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Your existing price will be honoured and your existing services will continue to be supported. In the future, there will be opportunities to bundle security with other TELUS home solutions.

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Pre-authorization for payments will transfer to TELUS from August 1st 2018. Unless you opt out, this means there will be no change to the way you pay today, but you will be able to view your bills and payments online through My TELUS from September. If you want to opt out, please contact us at 1-855-255-8828 after August 15th to make this change.

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If you are currently using the AlarmForce Access app, please delete this app and visit the App Store or Google Play to download the TELUS SmartHome app instead. It will work in exactly the same way and you can use the same credentials to log in.

If you are currently using the AlarmForce Connect app, you can continue to use the same app for now. When your system is upgraded in the future, you will need to download the TELUS SmartHome app but your technician will provide more detailed instructions at that time.

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All customers that continue to receive their service from TELUS will have access to the latest wireless technology. For some customers, this means different equipment will be needed before December 31, 2018 but these customers will receive a notification explaining any required changes.

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Click on Login Help and follow the steps to reset the password for your mobile app.

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You can contact our dedicated TELUS Security & Safety Team at 1-855-255-8828 when you need any support.

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Your customer data will be securely migrated from AlarmForce to TELUS. No action is required from you.

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TELUS is now your service provider and manages your security service end-to-end. As a result, we are transitioning to a new set of service terms which you will need to review and acknowledge.

 

Login and stay secure

TELUS SmartHome Security

Secure and control your whole home through a single screen, from anywhere. Manage your system settings, control your smart devices and view recent activity.

AlarmForce Connect

If you have an AlarmForce-branded security panel and the AlarmForce Connect mobile app, you can still manage your system settings online too.