We're Canada’s leading digital organization with 500+ practitioners, including an extended community of world-class vendor partners and digitization campuses.
We’re not reinventing the wheel, we’re making it better
Digital Sales & Service teams
We build end-to-end digital experiences for small/mid-size businesses, enabling owners to confidently shop for their wireless/wireline needs, find support & easily fulfill post-purchase needs online.
Customer, Growth & Retention
We collaborate with internal and external delivery teams to craft digital campaigns and offers that target our existing customer base with the aim of increasing retention and growing customer lifetime value.
Experience & Service Design
We are leading with deep expertise in human centered design and experience strategy, ensuring customers' needs are at the forefront of innovative solutions while balancing business and technology requirements to drive commercial performance.
We lead the charge on innovative products for your home including; TV, Internet, SmartHome Security, OPTIK TV and Home Phone.
We create business as usual and personalized experiences for customers looking for plans, phones, accessories and more. Plus, we lead all device launches and big sales like Black Friday, Cyber Monday and Boxing Day.
Digital Product teams
We produce products that allow teams to deliver Omni Channel Data Driven Experiences including Personalization, Next Best Action, AI Products & Analytics products.
We are responsible for driving the holistic strategy of our shared digital commerce platform. We aim to make things easier for our team, so we can make things easier and more delightful for our customers.
We provide smart identity and mobile data protection solutions that protect your business and your customers, while helping you grow your digital presence.
We provide security consulting dedicated to the Digital platform through the development lifecycle, starting with Security by Design to penetration testing.
We advance digital transformation by defining and executing on strategies at the intersection of business, experience and tech.
Home Solutions Digital Experience (HSDE)
We make it easy for customers to buy and manage their Home Solutions products and services such as TV, internet, and Home Security. We aim to build quality, scalable and reusable solutions for our business partners inside and outside Digital so that they can get to market quickly.
We are a customer-driven self-serve and account management platform for TELUS customers. We deliver seamless, human-centered digital experiences that empower our customers to manage their products and services via web and app.
We drive digital literacy and adoption empowering team members to create meaningful and memorable customer experiences while protecting our brand. We enable best in class design, content, SEO, IA and governance structures to achieve our purpose.
Platform Technology & Tools
We build an integrated set of tools, technologies, and practices that simplify our path to production; SiteBuilder, FormBuilder, Design Systems, Starter-Kits, Chat, SimplifyHub and Pipeline tooling to make it easier for teams to deliver secure, reliable experiences to our customers.