Yes, the service works alongside your smartphone, using the InvisaWear app. You’ll need Android 9.0+ or iOS 11.0+ and connection to a cellular network or Wi-Fi to send an alert.

The devices are bluetooth-enabled. So your phone needs to be nearby – within bluetooth range – but not necessarily on your person.

You can download the app from the App Store (Apple iOS) or Google Play (Android). You then pair your SmartWear device(s) with your phone through the app.

Yes, the devices will not work without a monthly monitoring plan.

You can also purchase a subscription plan or a subscription plus accessory for friends, family or anyone you would like. Simply forward the email you receive post purchase with the unique activation code to the person you purchased the gift subscription for.

There are two different modes: 911 Dispatch and Basic. Here’s how they work:

911 Dispatch Mode

1. Double click on the device if you need help and can’t call 911 directly

2. Our trained operators will try to contact you either by phone or text (whichever you’ve set in your preferences). If you confirm that you need help, or if they can’t reach you, they’ll attempt to dispatch emergency services to your location

3. We'll send your emergency contacts (up to 5) an alert with your location

Basic Mode

1. Double click on the device if you need help

2. We'll send your emergency contacts (up to 5) an alert with your location

InvisaWear makes personal safety devices that look like jewelry or accessories, along with the companion mobile app. TELUS is the exclusive distributor of invisaWear devices in Canada, and provides the response service that enables users to get help when needed.

Yes, the service works internationally. If you are outside of Canada, you’ll be able to send text message alerts to your emergency contacts, informing them that you are in an emergency situation.

Please note:

• Your phone must be connected to cellular data in order for you to send out alerts

• 9-1-1 features and live monitoring are only available in Canada

• International roaming charges may apply under your wireless service plan for InvisaWear’s use of calls, text messaging and data while you are outside of Canada

• When you leave and/or return back to Canada, simply relaunch the app into the foreground to switch in and/or out of international mode automatically

You must have a TELUS Mobility or KOODO account in your personal name or be an authorized user on your account. PC Mobile accounts do not qualify for the discount. Or you must have one or more home services with TELUS including: Home phone and/or PIK TV and/or Optik TV and/or High Speed Internet.