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Co-Browsing

Co-browsing with technical support tool

Need help?

With the co-browsing tool, our technicians can navigate with you on your computer and easily resolve some technical problems.

Before starting the technical support session, please close all opened folders and programs that might contain personal or confidential information.

The General and Specific terms and conditions for TELUS products and services apply to TELUS technical support services. You must read these terms and conditions and agree to comply with them to access TELUS technical support services.

Updated: February 2022

Additional terms and conditions for conavigation service

  1. You acknowledge when you click the "Accept and continue" button below you are granting a TELUS technical support agent permission to access your computer to help resolve your technical issue.
  2. TELUS does not guarantee that the technical support agent will be able to diagnose or fix your computer through this Remote Access session.
  3. The technical support service is not a training service and is not available for all products, software and Internet functions. The technical support service does not resolve issues that are part of the operating system. The customer is solely responsible for updating its operating system, software and peripherals.
  4. Remote Access can be used in either "View Only" or "Remote Control" mode, depending on your choice. In the View Only mode, you will need to navigate through the different computer screens while the agent observes what happens. In the Remote Control mode, the agent is able to control your computer remotely and access programs and applications without your assistance. In either case, you remain on the telephone with the agent while your computer is being accessed and can see what the agent is doing.
  5. TELUS may recommend downloading files or software from TELUS to your computer, in order to repair your computer or to assist in the diagnosis. The agent will explain the purpose of the download and ask your permission, so that you have the opportunity to decline. All downloads will be removed at the ends of your remote technical support session. TELUS will never ask you to send any files.
  6. Once the Remote Access session has ended, TELUS can no longer access your computer. To initiate another Remote Access session you will need to contact a TELUS technical support agent again.
  7. It is your responsibility to back up any data, software, and other personal files stored on your computer PRIOR to initiating a Remote Access session. It is recommended you store this information to external media, and not on your hard drive.
  8. TELUS will take commercial reasonable precautions to avoid deletion or damage to the data and software on your computer. However, loss or corruption of files may occur when diagnosing an unknown issue. Over and above any limitation of liability as described in the Terms and conditions, you specifically agree that TELUS is not responsible under any circumstances for loss or corruption of your data and/or software.
  9. TELUS does not collect personal information during the remote access of your computer; however, the remote session, including system data, may be recorded and stored for service purposes. You acknowledge and agree to this recording and storage.
  10. You may terminate this session at any time by clicking the "Disconnect" button.

I have read, understand and agree to be bound by these terms of service.

I further authorize TELUS to disclose the necessary information to a third party who will need to be aware of it to perform the support services, provided that the disclosure is made in confidence and the information is used only this end.