Prepare for your repair appointment

Follow these tips to ensure your repair day goes smoothly

Before the repair day

You should receive a reminder email and/or SMS a few days prior to the repair date you arranged. You can pick a different time and date if you need to change the date of your repair.

Prepare for a smooth repair

  • Have an contact person (18 years of age or older) present for the entire duration of the repair, it may take 1.5 to 2.5 hours

  • Contact your property manager in advance to arrange access to your building’s telephone room if your business is in a tower or similar commercial space.

  • Make sure your pets are safely secured for the duration of the repair

  • Move any furniture blocking access to telephone and computer connections

  • If the cause of the issue is deemed to be due to wiring inside your location or anything not caused by TELUS, the technician will notify you of any billable charges that will be incurred to resolve the issue prior to completing the repair

I received a communication from TELUS about a service check

TELUS periodically contacts select customers via email or SMS text to offer them service improvement options.

Customers that are contacted via email or SMS text for this purpose that would like to participate in improvements are required to confirm their identity and mailing address to proceed with the improvement initiatives.

Contact us
today to discuss service improvements.

Learn more about TELUS'
privacy and security policies

Did this article solve your problem?


Related articles

Device balances

Find your current device balance and understand adjustments

Troubleshoot noise, static or radio interference on your Office Phone line

Follow these steps to help you determine the cause of the issue with your phone line.

Other factors impacting your wired internet speed

Troubleshoot your slow wired internet

Learn about accessibility at TELUS