Prepare for your repair appointment

Have an adult (18 years of age or older) present for the entire duration of the repair – it may take 1.5 to 2.5 hours.

Contact your property manager in advance to arrange access to your building’s telephone room if your business is in a tower or similar commercial space.

Make sure your pets are safely secured for the duration of the repair.

Move any furniture blocking access to telephone and computer connections.

If the cause of the issue is deemed to be due to wiring inside your location or anything not caused by TELUS, the technician will notify you of any billable charges that will be incurred to resolve the issue prior to completing the repair.