Digital accessibility fundamentals

Digital accessibility fundamentals

Digital accessibility fundamentals

Digital accessibility fundamentals


TELUS’ core principle is customer first. This means delivering an accessible digital experience regardless of a customer’s abilities, device quality or screen size. Our guidelines are in place to ensure that we not only meet legal requirements but also to allow our digital experiences to be seamlessly viewed through assistive technology.

Topics

Topics

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility responsibilities for Product Owners

Product owners are responsible for upholding TELUS standards and understanding the value of creating an accessible product.

Learn more about Product Owner responsibilities

Accessibility responsibilities for Product Owners

Product owners are responsible for upholding TELUS standards and understanding the value of creating an accessible product.

Learn more about Product Owner responsibilities

Accessibility responsibilities for Content Creators

Content creators are responsible for providing a clear and well structured message to our customers.

Learn more about Content Creator responsibilities

Accessibility responsibilities for Content Creators

Content creators are responsible for providing a clear and well structured message to our customers.

Learn more about Content Creator responsibilities

Accessibility responsibilities for UX/IXD Designers

Understand and communicate the ways people with disabilities are meant to experience the design

Learn more about UX/IXD Designer responsibilities

Accessibility responsibilities for UX/IXD Designers

Understand and communicate the ways people with disabilities are meant to experience the design

Learn more about UX/IXD Designer responsibilities

Accessibility responsibilities for Visual Designers

Make all content and state changes visibly distinct for people with disabilities

Learn more about Visual Designer responsibilities

Accessibility responsibilities for Visual Designers

Make all content and state changes visibly distinct for people with disabilities

Learn more about Visual Designer responsibilities

Accessibility responsibilities for Developers

Developers are responsible for following HTML5 standards to produce well structured code, regardless of their framework to implement the designed accessibility experiences.

Learn more about Developer responsibilities

Accessibility responsibilities for Developers

Developers are responsible for following HTML5 standards to produce well structured code, regardless of their framework to implement the designed accessibility experiences.

Learn more about Developer responsibilities

Accessibility responsibilities for Testers

Testers are responsible for ensuring that accessibility is part of the end to end (e2e) digital experience.

Learn more about Tester responsibilities

Accessibility responsibilities for Testers

Testers are responsible for ensuring that accessibility is part of the end to end (e2e) digital experience.

Learn more about Tester responsibilities

Assistive technology

Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks.

Learn more about assistive technology

Assistive technology

Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks.

Learn more about assistive technology

Mobile accessibility: native apps and mobile web

Mobile phones are commonly used by people with disabilities. They offer a portable solution to overcoming common barriers. Developers and designers must work together to create accessible app experiences on all platforms.

Learn more about native app and mobile accessibility

Mobile accessibility: native apps and mobile web

Mobile phones are commonly used by people with disabilities. They offer a portable solution to overcoming common barriers. Developers and designers must work together to create accessible app experiences on all platforms.

Learn more about native app and mobile accessibility

Validating digital products

Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.

Learn more about testing digital products

Validating digital products

Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.

Learn more about testing digital products

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility responsibilities for Product Owners

Product owners are responsible for upholding TELUS standards and understanding the value of creating an accessible product.

Learn more about Product Owner responsibilities

Accessibility responsibilities for Product Owners

Product owners are responsible for upholding TELUS standards and understanding the value of creating an accessible product.

Learn more about Product Owner responsibilities

Accessibility responsibilities for Content Creators

Content creators are responsible for providing a clear and well structured message to our customers.

Learn more about Content Creator responsibilities

Accessibility responsibilities for Content Creators

Content creators are responsible for providing a clear and well structured message to our customers.

Learn more about Content Creator responsibilities

Accessibility responsibilities for UX/IXD Designers

Understand and communicate the ways people with disabilities are meant to experience the design

Learn more about UX/IXD Designer responsibilities

Accessibility responsibilities for UX/IXD Designers

Understand and communicate the ways people with disabilities are meant to experience the design

Learn more about UX/IXD Designer responsibilities

Accessibility responsibilities for Visual Designers

Make all content and state changes visibly distinct for people with disabilities

Learn more about Visual Designer responsibilities

Accessibility responsibilities for Visual Designers

Make all content and state changes visibly distinct for people with disabilities

Learn more about Visual Designer responsibilities

Accessibility responsibilities for Developers

Developers are responsible for following HTML5 standards to produce well structured code, regardless of their framework to implement the designed accessibility experiences.

Learn more about Developer responsibilities

Accessibility responsibilities for Developers

Developers are responsible for following HTML5 standards to produce well structured code, regardless of their framework to implement the designed accessibility experiences.

Learn more about Developer responsibilities

Accessibility responsibilities for Testers

Testers are responsible for ensuring that accessibility is part of the end to end (e2e) digital experience.

Learn more about Tester responsibilities

Accessibility responsibilities for Testers

Testers are responsible for ensuring that accessibility is part of the end to end (e2e) digital experience.

Learn more about Tester responsibilities

Assistive technology

Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks.

Learn more about assistive technology

Assistive technology

Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks.

Learn more about assistive technology

Mobile accessibility: native apps and mobile web

Mobile phones are commonly used by people with disabilities. They offer a portable solution to overcoming common barriers. Developers and designers must work together to create accessible app experiences on all platforms.

Learn more about native app and mobile accessibility

Mobile accessibility: native apps and mobile web

Mobile phones are commonly used by people with disabilities. They offer a portable solution to overcoming common barriers. Developers and designers must work together to create accessible app experiences on all platforms.

Learn more about native app and mobile accessibility

Validating digital products

Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.

Learn more about testing digital products

Validating digital products

Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.

Learn more about testing digital products

Tools

Tools

Apply your TELUS knowledge by using the Tools below. Click into each of the tools and find out how to access and use each one.

Apply your TELUS knowledge by using the Tools below. Click into each of the tools and find out how to access and use each one.