TELUS’ core principle is customer first. This means delivering an accessible digital experience regardless of a customer’s abilities, device quality or screen size. Our guidelines are in place to ensure that we not only meet legal requirements but also to allow our digital experiences to be seamlessly viewed through assistive technology.
Accessibility requirements
Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. All of our vendors and partners must follow these guidelines as well.
Accessibility requirements for practitioners
Learn more about the accessibility requirements for TELUS practitioners: Content Creators, Developers, Product Owners, Testers and UX/IXD Designers.
Accessibility responsibilities for Visual Designers
Designers are responsible for using the Universal Design System (UDS) and following TELUS brand standards to make all content and state changes visibly distinct for people with disabilities.
Assistive technology
Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks.
Mobile accessibility: native apps and mobile web
Mobile phones are commonly used by people with disabilities, as they offer a portable solution to overcome common barriers. Developers and designers must work together to create accessible app experiences on all platforms.
Validating digital products
Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.
