Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. All of our vendors and partners must follow these guidelines as well.

Learn more about the accessibility requirements for TELUS practitioners: Content Creators, Developers, Product Owners, Testers and UX/IXD Designers.

User experience (UX), Interactions Designers, and Visual designers have distinct roles in making an accessible product experience.

Designers need to make sure there is a proper amount of colour contrast between the page background and text and with user interface elements like links, buttons, and headers.

Colour blindness or colour vision deficiency must be taken into account when designing products. When one person sees blue another may see yellow.

Colours like red and green can be hard to distinguish so utilizing those alone are not enough when indicating something is incorrect or correct.

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Design elements such as headers, tables, buttons and links need to be clear in order to ensure an accessible experience for all users, and to ensure the page function can be completed.

There are many different sized devices users can access content on. We want to ensure that we are taking preferences into consideration so that anything our customers view will be optimized for their screens.

Elements that should be focusable include links, form fields, functional widgets, buttons and menu items. They need to look different than the elements around them so that their functionality is observed.

Some users will rely on only their keyboards, including alternative keyboards, as a way to navigate through different web and app experiences. It is one of the most important aspects of digital accessibility.

Writers, developers and designers must work together to ensure any motion is properly created so that all users can still understand the message even if they have reduced motion settings turned on.

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. Clearly outlining this is important as users will interact with products differently.

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.