Plain language for accessibility

People who use sign language often see other languages like English or French as their second language. By simplifying our language we can make our content accessible to all, including those in our multilingual communities. It is helpful for our web and mobile content, as well as for documents and multimedia like audio, podcasts, and videos.


Tips

Tips

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Here are a few strategies to keep your content easy to understand:

  • Use short sentences
  • Avoid using jargon or slang
  • Explain acronyms and abbreviations on its first reference
  • Avoid using directional language such as “refer to image on left”
  • Avoid using colour as a reference, since some people may not be able to see the colour
  • Reduce errors by adding clear instructions or format information when an interface is unclear
  • Provide illustrations or icons to supplement text
  • Create multiple ways to engage with the content: ASL/LSQ videos, or spoken word equivalents can help
  • Language should not be more advanced than a lower secondary education level

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Here are a few strategies to keep your content easy to understand:

  • Use short sentences
  • Avoid using jargon or slang
  • Explain acronyms and abbreviations on its first reference
  • Avoid using directional language such as “refer to image on left”
  • Avoid using colour as a reference, since some people may not be able to see the colour
  • Reduce errors by adding clear instructions or format information when an interface is unclear
  • Provide illustrations or icons to supplement text
  • Create multiple ways to engage with the content: ASL/LSQ videos, or spoken word equivalents can help
  • Language should not be more advanced than a lower secondary education level

Explore more

Explore more