Welcome to TELUS Support

The impact of COVID-19.

Due to the events of the COVID-19 pandemic, TELUS is limited in our ability to offer in-store, phone & chat support. Here’s how we’re supporting our customers.


Manage your account with My TELUS.

It's the easiest way to view and pay your bills, check your data, change your plan and more.


Find support articles to help you resolve your concerns quickly.

To begin, please select a product or service.

Mobility

For your phone, smartwatch, tablet & plan.

TV

For your Optik TV & Pik TV services.

My TELUS

For help using the My TELUS mobile app & web portal.

Account & Billing

For your account management & billing inquiries.

Internet

For your Internet service, modems & email service.

SmartHome Security

For your Home Security Service & related devices.

Question you may have around COVID-19

Accessibility for everyone

We want to give everyone equal access to the devices and services we all need to work, play and stay connected.

Ask other customers

Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood.

Can’t find what you’re looking for?

Search for articles across all categories.

Still have questions?

Feel free to contact us. Due to COVID-19, you may experience longer than normal wait times when calling in.