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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Getting started

  • Registering for My TELUS - Mobility
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  • Update a Mobility rate plan or add-on
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Learning

  • Change password on My TELUS
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  • Change your email address in My TELUS
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  • Find your Mobility account username in My TELUS

Troubleshooting

  • Reset password for Home Services account
  • Troubleshoot registration problems with My TELUS
  • Troubleshoot log in problems with My TELUS
  • Unlink or cancel your Mobility or Home Services account
  • Troubleshoot login problems with My TELUS

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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