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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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TV support

TV support

For assistance with your Optik TV & Pik TV services

Here are our suggested articles to help you quickly

Keeping you connected during COVID-19

Can't watch Optik TV?

Set up Optik TV app

Optik TV app on browser

Channel management

Watch On Demand movies & TV shows on Pik TV

Troubleshoot Optik TV audio issues

Here you can browse all of our articles

  • Optik TV
  • Pik TV
  • Alerts
  • Service terms

Getting started

  • Set up Optik app
  • Optik TV App on browser
  • Optik TV App on iOS and Android mobile device
  • Optik TV App on Apple TV
  • Prepare for installation

Learning

  • My TELUS replacing the Optik TV accounts & impact on customers
  • Third-Party Billing
  • Requirements for 4K Optik

Troubleshooting

  • Password reset
  • Digital box warranty

Getting started

  • Program remote
  • Manage your channels
  • Customize Channel Guide
  • Subscribed channel view for Optik TV

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)

Troubleshooting

  • Troubleshooting Optik TV audio issues
  • Delete recordings
  • Reboot your Digital Box
  • Error Messages
  • Remote Control issues

Interesting articles

  • Own on Optik TV shows

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Call display
  • Descriptive Video

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik Restart channels list

Troubleshooting

  • Guide visible but no video
  • Lost recordings
  • TELUS Home Assistant on the Alexa: Known issues

Interesting articles

  • Calm in your Optik TV package

View related products & services

  • Account & Billing support
  • Satellite TV support
  • Internet support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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