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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

ADT is now TELUS SmartHome Security

As part of the TELUS family, ADT’s proven commitment to keeping Canadians safe is now powered by TELUS’ award winning network. For existing ADT.ca customers, you’re in the right space to get support for anything you need or can log in to your ADT by TELUS account for account inquiries & billing information.

Learn More
Support
SmartHome Security support
Video cameras

SmartHome Security support

For your Home Security service & related devices

Download the TELUS SmartHome app

Step-by-step installation guides

DIY installation videos

Manage video recording rules

View your video clips

Set up notifications and alerts

Forgot your username or password

Troubleshoot outdoor camera to the internet

Troubleshoot Doorbell Camera to the internet

Here you can browse all of our articles

  • Getting started
  • Mobile app and web portal
  • Panel, hub and sensors
  • Video cameras
  • Automation devices
  • Installing your Doorbell Camera
  • Installing your Indoor Camera
  • Installing your Outdoor Camera (V723 model)
  • Installing your Outdoor Camera (V722 model)
  • Adjust the angle of your Outdoor Camera
  • Setting up Smart Video Alerts
  • Setting up Video Motion Detection (VMD)
  • Set up and manage your Doorbell Camera
  • Streaming your video camera footage from your Control Panel
  • Enable push button notifications on your Control Panel
  • Manage your recording rules
  • Adjust the image quality of your video cameras
  • View live video and manage your video clips
  • Your monthly video clips explained
  • Understanding the privacy of your video cameras
  • Videos are slow or lag
  • Troubleshoot connectivity issues with my video cameras
  • Reconnecting your Outdoor Camera (V723) to the internet
  • Reconnecting your Outdoor Camera (V722) to the internet
  • Reconnecting your Indoor Camera to the internet

View related products & services

  • Account & Billing support
  • TELUS Custom Security support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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