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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

ADT is now TELUS SmartHome Security

As part of the TELUS family, ADT’s proven commitment to keeping Canadians safe is now powered by TELUS’ award winning network. For existing ADT.ca customers, you’re in the right space to get support for anything you need or can log in to your ADT by TELUS account for account inquiries & billing information.

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SmartHome Security support
Getting started

SmartHome Security support

For your Home Security service & related devices

Download the TELUS SmartHome app

Step-by-step installation guides

DIY installation videos

Manage video recording rules

View your video clips

Set up notifications and alerts

Forgot your username or password

Troubleshoot outdoor camera to the internet

Troubleshoot Doorbell Camera to the internet

Here you can browse all of our articles

  • Getting started
  • Mobile app and web portal
  • Panel, hub and sensors
  • Video cameras
  • Automation devices
  • Before you buy
  • Preparing for your SmartHome Security installation
  • Install your TELUS SmartHome Security products with our support videos
  • SmartHome installation guides
  • SmartHome Security Owner's Guide
  • Additional equipment and plan upgrades
  • What is real-time monitoring?
  • How to reduce false alarms
  • Additional SmartHome fees
  • What is Guard Response?
  • TELUS Home Security & Safety Service Terms
  • SmartHome Security equipment ownership policy
  • SmartHome Security service and rate updates
  • SmartHome Security rate change FAQ

View related products & services

  • Account & Billing support
  • TELUS Custom Security support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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