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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

ADT is now TELUS SmartHome Security

As part of the TELUS family, ADT’s proven commitment to keeping Canadians safe is now powered by TELUS’ award winning network. For existing ADT.ca customers, you’re in the right space to get support for anything you need or can log in to your ADT by TELUS account for account inquiries & billing information.

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Support
SmartHome Security support
Automation devices

SmartHome Security support

For your Home Security service & related devices

Download the TELUS SmartHome app

Step-by-step installation guides

DIY installation videos

Manage video recording rules

View your video clips

Set up notifications and alerts

Forgot your username or password

Troubleshoot outdoor camera to the internet

Troubleshoot Doorbell Camera to the internet

Here you can browse all of our articles

  • Getting started
  • Mobile app and web portal
  • Panel, hub and sensors
  • Video cameras
  • Automation devices
  • Installing your Smart Door Lock
  • Installing your Smart Light Bulb
  • Installing your Smart Plug (Appliance or Dimmer)
  • Installing your Smart Thermostat
  • Installing your Smart Range Extender
  • Create a rule or schedule with your automation devices
  • Create a Light Group
  • Configuring a Thermostat Schedule
  • Add or edit user access and codes
  • How to unlock your Smart Door Lock
  • Compatible devices with my TELUS SmartHome
  • Add a Sonos smart speaker to your TELUS SmartHome
  • Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
  • Add an August Smart Lock Pro to your TELUS SmartHome
  • Replacing the batteries for my automation devices
  • Adding an automation device through my Control Panel
  • Removing an automation device from your system
  • Troubleshooting range issues for your automation devices
  • Troubleshooting for your Smart Thermostat

View related products & services

  • Account & Billing support
  • TELUS Custom Security support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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