Skip to content
  • Personal
  • Business
  • Health
  • Why TELUS
EN
BC
TELUS Logo
  • My TELUS
  • Support
TELUS Logo
Support
Internet
Wi-Fi & Internet connection
Your Internet account

Internet

Popular articles

Internet speed test
Sign in to TELUS Webmail
TELUS Assist

Browse by topic

  • Wi-Fi & Internet connection
  • Email & Webmail
  • Norton Security Online
  • Norton Secure VPN
  • Alerts
  • Service terms
  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA (Quebec only)
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues

Other categories

  • Mobility
  • TV
  • Using My TELUS
  • Billing & payments
  • Home phone
  • SmartHome Security
  • Service terms
To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About Us SupportFind A Store Contact Us
CareersAccessibilityTELUS Digital NeighbourhoodWe Give Where We Live
TELUS International TELUS WebmailTELUS WiseTELUS Partner SolutionsTELUS Procurement
CRTC Wireless CodePrivacy / CookiesSecurity Service Terms User TermsPolicies
TELUS Logo© 2019 TELUS