moto g playForce restarting your phone

Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.

Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - If your device is unresponsive, press and hold the Power button until the screen goes dark (approximately 15 seconds), then release.
If you're having problems with your device (e.g., an app is frozen, the screen isn't responding, etc.), the first step in troubleshooting is to turn your phone off and on again (also known as a soft reset).
  1. 1 - If your device is unresponsive, press and hold the Power button until the screen goes dark (approximately 15 seconds), then release.
    • Remarque : It may take up to 30 seconds for the device to completely shut down.
  2. 2 - If your device does not reboot automatically, press and hold the Power/Side button to turn your device back on.
    • Remarque : Allow up to 30 seconds for the reset to complete.
  3. 3 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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