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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Changing Lock screen security

Samsung Galaxy Note8 on Android 9.0.0

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Setting up a lock on your device will help keep your information secure. A screen lock will prevent others from getting into your device unless they have the necessary credentials. If your device is requesting a PUK code, you need to contact your carrier to unlock your device. Removing your security lock will allow anyone to be able to unlock your device.

  1. Step 1 of 13:

    From the Home screen, drag down the Notification panel.

    Step 1/13

  2. Step 2 of 13:

    Tap the Settings icon.

    Step 2/13

  3. Step 3 of 13:

    Tap Lock screen.

    Step 3/13

  4. Step 4 of 13:

    Tap Screen lock type.

    Step 4/13

  5. Step 5 of 13:

    Tap PIN.

    Note: For this tutorial, we're showing how to set up a PIN. You can select a different type of security, but steps may vary based on what you choose.

    Step 5/13

  6. Step 6 of 13:

    Enter your PIN.

    Note: Your PIN must be at least 4 numbers long.

    Step 6/13

  7. Step 7 of 13:

    Tap Continue.

    Step 7/13

  8. Step 8 of 13:

    Confirm your PIN.

    Step 8/13

  9. Step 9 of 13:

    Tap OK.

    Step 9/13

  10. Step 10 of 13:

    Select a notification preference.

    Note: Tap Hide content to prevent the content of emails, texts and other notifications from appearing on the Lock screen. You'll be notified that you have a new message, but not shown what the message contains.

    Step 10/13

  11. Step 11 of 13:

    Tap Done.

    Step 11/13

  12. Step 12 of 13:

    Tap Agree.

    Step 12/13

  13. Step 13 of 13:

    You've completed the steps!

    Step 13/13

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