G5Force restart your phone

Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.

Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - To restart your phone, press and hold the Power button until the 'Power off' prompt appears then release.
If you're having problems with your device (e.g., an app is frozen, the screen isn't responding, etc.), the first step in troubleshooting is to turn your phone off and on again (also known as a soft reset).
  1. 1 - To restart your phone, press and hold the Power button until the 'Power off' prompt appears then release.
    • Note: If your device is unresponsive, simultaneously press and hold the Power/Side button and Volume down button until the screen goes dark (approximately 15 seconds) then release.
  2. 2 - Tap Restart.
  3. 3 - Tap Restart again.
    • Note: Allow up to 30 seconds for the reset to complete.
  4. 4 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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