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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Changing Lock Screen Security

Samsung A5 on Android 5.0.2

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Setting up a lock on your device will help keep your information secure. A screen lock will prevent others from getting into your device unless they have the necessary credentials. If your device is requesting a PUK code, you need to contact your carrier to unlock your device. Removing your security lock will allow anyone to be able to unlock your device.

  1. Step 1 of 8:

    From the Home screen, tap Apps.

    Step 1/8

  2. Step 2 of 8:

    Swipe to Settings.

    Step 2/8

  3. Step 3 of 8:

    Tap Settings.

    Step 3/8

  4. Step 4 of 8:

    Scroll to Lock screen.

    Step 4/8

  5. Step 5 of 8:

    Tap Lock screen.

    Step 5/8

  6. Step 6 of 8:

    Tap Screen lock.

    Step 6/8

  7. Step 7 of 8:

    Select your preferred screen lock and follow the onscreen prompts.

    Step 7/8

  8. Step 8 of 8:

    You've completed the steps!

    Step 8/8

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