Skip to content
COVID-19: Updates affecting customer service, roaming, data overages, and store closures
  • Personal
  • Business
  • Health
  • Why TELUS
EN
BC
TELUS Logo
  • My TELUS
  • Support
TELUS Logo
COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Internet
Email & Webmail
Set up TELUS Email on your computer

Set up TELUS Email on your computer

Select your email client:

Windows Live Mail 2012
Outlook 2013
Outlook 2010
Outlook 2007
Apple Mail
Window 10 Email
Outlook 2016
  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app
  • TELUS Home Assistant on Google Assistant
  • Enable TELUS Internet and Optik TV with Easy connect
  • Prepare for repair

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Slow Internet connection
  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password
  • Change your Wi-Fi network’s name and password (Quebec only)

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot: Boost Wi-Fi

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA (Quebec only)
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues

Getting started

  • Setting up email on your mobile device
  • TELUS Webmail explained
  • Sign in to TELUS Webmail
  • Transfer Shaw email to TELUS email
  • Best password practices for your TELUS email
  • Set up TELUS Email on your computer
  • Set up TELUS email on your iPhone or iPad
  • Setting up TELUS Email on your mobile device or tablet

Learning

  • Change your TELUS email password
  • Differences between TELUS.net, TELUS Webmail, and TELUS email
  • How to manage spam email
  • Tips on identifying spam

Troubleshooting

  • Troubleshoot email issues
  • Reset your TELUS Webmail password and add a recovery email address
  • mytelus.telus.com is now retired

Interesting articles

  • TELUS Webmail email storage

Getting started

  • Norton Security Online features
  • Install or upgrade Norton Security Online
  • Norton Security Online explained
  • Add Norton Security Online to your personal device
  • Install Norton Security Online on a Mac
  • Install Norton Security Online on a Windows device
  • Install Norton Security Online to an iOS device
  • Install Norton Security Online on an Android device

Learning

  • Transfer your Norton Security Online license

Troubleshooting

  • Troubleshoot Norton Security Online
  • Remove Norton Security Online from your devices

Interesting articles

  • Install Norton Security Online extensions – Mac
  • Install Norton Security Online extensions – Windows PC
  • Connect your PIN to your Norton account – PC, Mac, Android, iOS
  • Reactivating the Norton Security Online application – Windows PC & Mac
  • Reactivating the Norton Mobile Security App – Android
  • Reactivating the Norton Mobile Security app – iOS

Getting started

  • Add or upgrade Norton Secure VPN
  • Install Norton Secure VPN on Android or iOS
  • Install Norton Secure VPN on Mac or Windows

Learning

  • What is Norton Secure VPN?

Troubleshooting

  • Troubleshoot your Norton Secure VPN
  • Internet service outages and status
  • Identity theft and fraud
  • Internet service and rate updates
  • TELUS Bundle Discount rate changes
  • TELUS Skill User Terms
  • Internet Access Service Terms
  • TELUS Action for Google Assistant User Term
  • TELUS Home Security & Safety Service Terms
  • Smart Hub Fixed Home Internet Traffic Management over LTE
  • The Internet Code of Conduct

Getting started

  • How to Link Norton Security Online to Your TELUS Online Security Account
  • How to enroll into Dark Web Monitoring
  • How to install security and privacy features
  • How to Add TELUS Online Security Basic

Learning

  • What is TELUS Online Security Basic?
  • What is Dark Web Monitoring?

Troubleshooting

  • Troubleshoot TELUS Online Security online

Getting started

  • Webmail to Gmail migration: What you need to know
  • Day one checklist
  • Logging into Google Apps and Services with alternate email address
  • Set up TELUS Email on your computer
  • Setting up TELUS Email on your mobile device or tablet
  • Send an email from an alias

Learning

  • Less secure applications

Troubleshooting

  • Frequently asked questions: TELUS email transition
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About Us AccessibilityCareersWe Give Where We LivePolicies
SupportContact Us NeighbourhoodFind A Store User TermsService Terms
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS Partner SolutionsTELUS ProcurementTELUS WebmailTELUS Wise
TELUS Logo©2020 TELUS