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  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app
  • TELUS Home Assistant on Google Assistant
  • Enable TELUS Internet and Optik TV with Easy connect
  • Prepare for repair

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Slow Internet connection
  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password
  • Change your Wi-Fi network’s name and password (Quebec only)

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot: Boost Wi-Fi

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA (Quebec only)
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues

Getting started

  • Setting up email on your mobile device
  • TELUS Webmail explained
  • Sign in to TELUS Webmail
  • Transfer Shaw email to TELUS email
  • Best password practices for your TELUS email
  • Set up TELUS Email on your computer
  • Set up TELUS email on your iPhone or iPad
  • Setting up TELUS Email on your mobile device or tablet

Learning

  • Change your TELUS email password
  • Differences between TELUS.net, TELUS Webmail, and TELUS email
  • How to manage spam email
  • Tips on identifying spam

Troubleshooting

  • Troubleshoot email issues
  • Reset your TELUS Webmail password and add a recovery email address
  • mytelus.telus.com is now retired

Interesting articles

  • TELUS Webmail email storage

Getting started

  • Norton Security Online features
  • Install or upgrade Norton Security Online
  • Norton Security Online explained
  • Add Norton Security Online to your personal device
  • Install Norton Security Online on a Mac
  • Install Norton Security Online on a Windows device
  • Install Norton Security Online to an iOS device
  • Install Norton Security Online on an Android device

Learning

  • Transfer your Norton Security Online license

Troubleshooting

  • Troubleshoot Norton Security Online
  • Remove Norton Security Online from your devices

Interesting articles

  • Install Norton Security Online extensions – Mac
  • Install Norton Security Online extensions – Windows PC
  • Connect your PIN to your Norton account – PC, Mac, Android, iOS
  • Reactivating the Norton Security Online application – Windows PC & Mac
  • Reactivating the Norton Mobile Security App – Android
  • Reactivating the Norton Mobile Security app – iOS

Getting started

  • Add or upgrade Norton Secure VPN
  • Install Norton Secure VPN on Android or iOS
  • Install Norton Secure VPN on Mac or Windows

Learning

  • What is Norton Secure VPN?

Troubleshooting

  • Troubleshoot your Norton Secure VPN
  • Internet service outages and status
  • Identity theft and fraud
  • Internet service and rate updates
  • TELUS Bundle Discount rate changes
  • TELUS Skill User Terms
  • Internet Access Service Terms
  • TELUS Action for Google Assistant User Term
  • TELUS Home Security & Safety Service Terms
  • Smart Hub Fixed Home Internet Traffic Management over LTE

Getting started

  • How to Link Norton Security Online to Your TELUS Online Security Account
  • How to enroll into Dark Web Monitoring
  • How to install security and privacy features
  • How to Add TELUS Online Security Basic

Learning

  • What is TELUS Online Security Basic?
  • What is Dark Web Monitoring?

Troubleshooting

  • Troubleshoot TELUS Online Security online
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