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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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Internet
Email & Webmail
Set up TELUS Email on your computer

Set up TELUS Email on your computer

Select your email client:

Windows Live Mail 2012
Outlook 2013
Outlook 2010
Outlook 2007
Apple Mail
Window 10 Email
Outlook 2016
  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app
  • TELUS Home Assistant on Google Assistant
  • Enable TELUS Internet and Optik TV with TELUS QuickConnect
  • Prepare for repair
  • Actiontec T3200 modem installation
  • Optik Network Terminal installation (with fiber connector)
  • Optik Network Terminal installation (without fiber connector)
  • TELUS Wi-Fi Hub installation
  • Optik TV self install

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Slow Internet connection
  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password
  • Change your Wi-Fi network’s name and password (Quebec only)

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot: Boost Wi-Fi
  • Internet 300 Mbps or lower
  • Internet 500 Mbps or higher
  • Internet 500 Mbps or higher - T3200M
  • Internet 500 Mbps or higher - TELUS Wi-Fi Hub

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA subscription
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues

Getting started

  • Setting up email on your mobile device
  • TELUS Webmail explained
  • Sign in to TELUS Webmail
  • Transfer Shaw email to TELUS email
  • Best password practices for your TELUS email
  • Set up TELUS Email on your computer
  • Set up TELUS email on your iPhone or iPad
  • Setting up TELUS Email on your mobile device or tablet
  • Change your TELUS email password

Learning

  • Change your TELUS email password
  • Differences between TELUS.net, TELUS Webmail, and TELUS email
  • How to manage spam email
  • Tips on identifying spam

Troubleshooting

  • Troubleshoot email issues
  • Reset your TELUS Webmail password and add a recovery email address
  • mytelus.telus.com is now retired

Interesting articles

  • TELUS Webmail email storage
  • Internet service outages and status
  • Identity theft and fraud
  • Internet service and rate updates
  • TELUS Bundle Discount rate changes
  • TELUS Skill User Terms
  • Internet Access Service Terms
  • TELUS Action for Google Assistant User Term
  • TELUS Home Security & Safety Service Terms
  • Smart Hub Fixed Home Internet Traffic Management over LTE
  • The Internet Code of Conduct

Getting started

  • Migration day checklist
  • Migration day checklist for Google users
  • Setting up TELUS Email on your mobile device or tablet
  • Change your TELUS email password
  • Send an email from an alias
  • How to change the display name on your TELUS email
  • Using TELUS email on an alternative email application
  • Transfer Shaw email to TELUS email
  • TELUS email powered by Google: What you need to know
  • Set up TELUS Email on your computer
  • Set up TELUS email on your computer using Apple Mail
  • Set up TELUS email on your computer using Outlook 2007
  • Set up TELUS email on your computer using Outlook 2010
  • Set up TELUS email on your computer using Outlook 2013
  • Set up TELUS email on your computer using Windows 10 Email
  • Set up TELUS email on your computer using Windows Live Mail
  • Set up TELUS email on your computer using Outlook 2016
  • Set up TELUS email on your computer using Mozilla Thunderbird
  • Set up TELUS email on your computer using G Suite Sync for Microsoft® Outlook®

Learning

  • TELUS email storage

Troubleshooting

  • Frequently asked questions: TELUS email powered by Google
  • Tips to identify and manage spam email

Interesting articles

  • TELUS email powered by Google App support
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