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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
TV
Optik TV
Managing your Optik TV
Program remote

Program remote

Select your remote:

Slimline remote
Slimline Remote 2
Optik TV Classic

Getting started

  • Prepare for installation
  • Optik TV self install
  • Optik TV account set-up
  • Purchase PIN
  • Welcome kit
  • Netflix in your Optik TV package

Learning

  • Third-Party Billing
  • Requirements for 4K Optik

Troubleshooting

  • Password reset
  • Digital box warranty

Getting started

  • Set up Optik app
  • Optik TV App on Android and browser
  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Optik TV
  • Favourites list
  • Stingray
  • Enable TELUS Internet and Optik TV with TELUS QuickConnect
  • Purchase an additional or replacement remote
  • Optik TV App on iOS
  • Optik TV App on Apple TV
  • TELUS Home Assistant on the Google Assistant
  • 4K HDR PVR installation
  • 4K wireless digital box installation
  • HD wireless digital box installation
  • Optik TV self install

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on Optik TV
  • Healthy Living Network
  • Pik TV and Optik differences

Troubleshooting

  • Delete recordings
  • Reboot your Digital Box
  • Error Messages
  • Remote Control issues
  • Digital Box Not Working
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wireless)
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Interesting articles

  • Own on Optik TV shows

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Call display
  • Descriptive Video
  • Crave
  • Purchase On Demand movies via Own on Optik
  • Closed captioning on Optik TV
  • Onscreen guide from Optik TV explained
  • TELUS Home Assistant: Information for beta participants
  • Netflix on Optik TV
  • ICI TOU.TV on Optik TV (Quebec only)
  • Optik TV Home Screen feature
  • Set up TELUS Home Assistant on your Google Home device
  • Set up TELUS Home Assistant on Google Assistant supported smartphones & tablets
  • hayu on Optik TV
  • The Weather Network App on Optik TV

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik Restart channels list
  • Optik TV Trending Now feature
  • Order a Pay Per View (PPV) event via Optik TV
  • Own on Optik
  • Pause, Rewind or Fast Forward
  • PVR Anywhere explained
  • Record Optik 4K programs with a PVR
  • Search the Interactive Program Guide on Optik TV
  • YouTube app for Optik TV
  • HDR (High Dynamic Range) explained
  • How to change your Optik TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
  • TELUS Home Assistant on the Google Assistant: Known Issues

Interesting articles

  • FAQ: TELUS Home Assistant on the Google Assistant
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