Skip to content
COVID-19: Updates affecting customer service, roaming, data overages, and store closures
  • Personal
  • Business
  • Health
  • Why TELUS
EN
BC
TELUS Logo
  • My TELUS
  • Support
TELUS Logo
COVID-19: Updates affecting customer service, roaming, data overages, and store closures

TELUS Support

TV
Change service
Optik TV
Change topic

Problems with TV video signal

Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Red X
Low or red signal strength
Connect or pair my digital box
Blue screen or snow
Black screen
Stuck on initializing

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About Us AccessibilityCareersWe Give Where We LivePoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind A Store User TermsService Terms
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS Partner SolutionsTELUS ProcurementTELUS WebmailTELUS Wise
TELUS Logo©2020 TELUS