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COVID-19:Learn how we’re helping keep customers safe and communities supported during the current Omicron wave.
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COVID-19:Learn how we’re helping keep customers safe and communities supported during the current Omicron wave.

Problems with TV video signal

Does your TELUS Optik TV keep losing signal? Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Blue screen or snow
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Stuck on initializing
Connect or pair my digital box
Low or red signal strength
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
To help us improve this website, we'd love to hear your feedback.
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Careers
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Social Impact
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TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
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TELUS Webmail
TELUS Wise
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