Skip to content
  • Personal
  • Business
  • Health
EN
BC
TELUS Logo
  • My TELUS
  • Support
TELUS Logo
Support
Internet
Wi-Fi & Internet connection
Your Internet account
Create a guest network

Create a guest network

Don’t see your modem listed? Contact us today for a free upgrade.

Actiontec T3200M
ZyXEL VSG-1432
Actiontec V1000H/V2000H
Actiontec T12000H/T2200H

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Wi-Fi performance and your device
  • Troubleshoot: Boost Wi-Fi

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome Kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About us Contact us Find a store SupportAccessibility
CareersTELUS Digital NeighbourhoodWe Give Where We Live
TELUS WebmailTELUS WiseTELUS International TELUS Partner SolutionsTELUS Procurement
CRTC Wireless CodePrivacy / CookiesSecurity Service Terms User TermsPolicies
TELUS Logo© 2019 TELUS